American Red Cross - Disaster Duty Officer (DISPATCHER) - West Los Angeles - FULLY REMOTE

Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery.

The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional disaster responses. The Duty Officer supports the DAT (Disaster Action Team) program either at the chapter/territory or region level. They are a critical link between those who need red cross support and those that deliver in-person support.

1. Triages requests received to determine if Red Cross action is required
2. Uses event triggers such as size, scope, and type of event to escalate the in person response when necessary.
3. Works with on-scene DAT (disaster action team) leadership to support the response and provide technical guidance.
4. May support and train new Duty Officers.
5. Liaises necessary information to leadership and other stakeholders
6. May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes
7. Ensures response compliance in accordance with the DAT Standards and Procedures
8. Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled.

Required:

• Reliable access to a computer, internet, and a phone.
• Comfortable using and learning new technology
• Commitment to use RC Care and RC Respond systems as needed
• Able to prioritize multiple tasks in complex, rapidly changing and stressful situations.
• Must be 18 years or older
• Strong written and verbal communications skills.
• Ability to work for long periods on a computer
• Ability to speak clearly on the phone
• Willingness to comply with current public health and Red Cross policies
• MUST reside within Los Angeles County

Hours Commitment: Volunteers will need to participate in 8, 6-hour shifts per month of their choosing. Shifts can be day or night time.