Senior Medicare Patrol (SMP) Program

You can make a difference in the fight for quality healthcare!

TheMassachusettsSeniorMedicarePatrol(SMP)Programtrainsvolunteersto provide Medicare and Medicaid beneficiaries education and guidance to prevent, detect and report healthcare errors fraud and abuse.

SMP Counselors

Provideone-on-onecounselingandguidancetohealthcareconsumers,respondto,andrefer inquiries about healthcare errors, fraud, and abuse to the Massachusetts SMP Program office.SMP counselors are trained to identify deceptive marketing tactics, scams, abuse, and fraud and to make appropriate referrals.

SMPCase Researchers

Assist SMP staff in researching complaints of healthcare errors, fraud and abuse and reporting complaints to the appropriate agencies for further investigation.

SMPCommunityEducators

Assist with the delivery of the SMP Program message and the dissemination of program brochures, personal healthcare journals and other promotional item by representing the MassachusettsSeniorMedicarePatrolProgramatcommunityevents,healthfairsandother opportunities that provide a forum to spread the SMP message.

SMPProgramAmbassadors

Identify and cultivate potential relationships that help the Massachusetts SMP Program broaden its reach and visibility across the state.

SMPAdministrativeSupportTeamMembers

Provide administrative and clerical support to the Massachusetts SMP Program office. Activities include, but are not limited to data entry, outreach event preparation, assistance with mailings, assistance with outreach/marketing campaigns and participation in ongoing projects.

Provide outreach, and education to Medicare, and Medicaid beneficiaries, family members, and caregivers on how to protect, detect, and report healthcare errors, fraud, and abuse. Volunteers must be 18+.