Blood Drive Receptionist

Purpose of this Volunteer Role -

A Blood Drive Receptionist will ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You will be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives.

Responsibilities -

During a shift, Donor Ambassadors will:

Welcome donors with a warm smile, explain the donation process, and help with check-in.

Guide donors smoothly through the Check-In process.

Provide great customer service by answering questions and making the donation experience positive.

Share the Red Cross story and our mission.

Educate donors about how their blood types can be optimized to help more patients.

Ensure donors have their post-donation information and check their recovery time.

Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.

Say thank you to each donor contribution.

Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.

Report any issues to the collections staff and keep donors safe.

Sanitize and disinfect donor areas as needed.

Time Commitment -

6-month minimum commitment; Variable schedule

Volunteer Frequency -

Minimum commitment to 1 shift/quarter; preferred commitment 1 shift/month