Welcoming with Hope!

VOLUNTEER POSITION SUMMARY: Volunteers are responsible for offering: safety and excellent hospitality to all visitors by providing a dignified experience of charity; openness, ability and willingness to train and cross-train in the tasks needed in the Outreach Office and Thrift Store; and hope to our under-served, under-resourced neighbors.

DUTIES AND RESPONSIBLITIES:

• Perform the tasks presented to you by your staff supervisor. These tasks will mostly be located in the Outreach Office, but could include requests for help in the Thrift Store. Our goal is to follow the workload.
• Specialized tasks in the Outreach Office include: Warmly greet all individuals entering the receptionist area and triaging the person’s reason for visit, answer and make phone calls, start/refresh the YouTube marketing loop on the TV in the lobby, provide staff business cards to walk-in clients and ask them to call to make an appointment, contact the staff to let them know of clients/visitors arriving for appointments, phone calls, assisting with mailings, room set-up, writing notes, client data entry as requested by staff, and maintain an organized, safe and clean reception area.

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Ability to direct all to the appropriate staff without engaging in confidential conversations
• Be a team player and enjoy volunteering independently
• Excellent interpersonal/customer service skills
• Ability to read, comprehend and follow instructions
• Understanding of and compassion for the needs of all visitors
• Ability to maintain high level of confidentiality with personal, staff, volunteer, customer and client information

PHYSICAL REQUIREMENTS:

• Ability to perform basic math and computer functions
• Ability to stand, sit, bend, reach to perform duties assigned
• Excellent vision and attention to perform the functions of projects assigned