Fluent in Care: Bilingual Operator/Patient Scheduler

Are you bilingual in English and Spanish? Do you have a passion for helping people and ensuring they receive the best healthcare experience? We are seeking a dedicated Bilingual Operator/Patient Scheduler to join our team. In this role, you will bridge communication gaps for non-English-speaking patients, ensuring they receive accurate and timely information and feel supported throughout their healthcare journey. Responsibilities include handling incoming calls, scheduling appointments, and providing essential information to patients while maintaining a high standard of customer service and professionalism.

Benefits of Volunteer

• Join a team dedicated to providing exceptional patient care.
• Use your bilingual skills to make a real difference in patients' lives.
• Enjoy a supportive work environment with opportunities for growth and development.
• Gain valuable experience in healthcare administration.
• Build connections with a diverse network of healthcare professionals.

Responsibilities and Duties:

• Handle incoming calls with professionalism, directing them to the appropriate departments.
• Efficiently schedule patient appointments and procedures, ensuring smooth operations.
• Deliver essential information to patients about services and procedures, enhancing their understanding and experience.
• Offer translation and interpretation support to other departments as needed, bridging communication gaps.

Qualifications:

• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Eager and comfortable with learning new patient healthcare computer system.
• Excellent listening skills to ensure clear and effective communication.
• Highly-detail-oriented with strong organizational abilities.

If you are passionate about healthcare and enjoy working in a dynamic and patient-focused environment, we would love to hear from you. Apply now to join our team as a Bilingual Operator/Patient Scheduler!

Watch our video to learn more: Lakeland Volunteers In Medicine

2 shifts available:

• 07:45 to 00:00 EST
• 11:45 to 16:00 EST