Volunteer Guide

Purpose

Serves as a welcoming point of contact for new volunteers during the onboarding process. Volunteer Guides help answer questions, provide orientation, and ensure new recruits feel comfortable, informed, and prepared to participate in Grounded Boots Relief activities.

Reports To

Volunteer Coordinator

Core Responsibilities

• Serve as the first personal point of contact for newly onboarded volunteers

• Reach out to assigned volunteers shortly after introduction by the Volunteer Coordinator

• Answer basic questions about the organization, volunteer roles, and expectations

• Help new volunteers understand upcoming opportunities and how to participate

• Encourage participation in training events, recovery projects, and response activities

• Provide guidance on communication platforms used by the organization

• Assist volunteers in identifying roles that match their skills and interests

• Notify the Volunteer Coordinator if a volunteer becomes highly active or disengaged

• Maintain a welcoming and supportive tone that reflects the culture of the organization

Qualifications and Expectations

• Friendly, approachable, and patient when working with new volunteers

• Familiar with Grounded Boots Relief’s mission, programs, and operations

• Comfortable communicating through text, phone, or messaging platforms

• Able to answer basic questions or connect volunteers with the right leadership contact

• Active participation in Grounded Boots Relief activities preferred

• Willing to spend occasional time helping new volunteers feel connected to the organization

Role Overview

The Volunteer Guide helps ensure that new volunteers do not feel lost after signing up. Many people are willing to help but hesitate if they are unsure where they fit. This role bridges that gap.

By offering a welcoming first connection and helping volunteers navigate their early involvement, Volunteer Guides help transform interested applicants into confident and active members of the team.