IT Systems Administrator

We Are NEXT is looking for a skilled volunteer to help support and strengthen our technology infrastructure in service of our mission.

Donate your time and technical expertise to help our core group of volunteers build secure, reliable, and scalable systems that enable our teams to collaborate effectively and advance our work.

About the Role

As IT Systems Administrator, you will:

• Administer and support cloud based organizational systems, user accounts, access controls, permissions, and technology tools used across a distributed volunteer workforce
• Monitor system access, security, availability, and configuration, identifying and resolving technical issues before they disrupt volunteer operations
• Manage user provisioning, permissions, password policies, multifactor authentication, groups, and role based access across organizational systems
• Administer Google Workspace and other cloud based collaboration platforms, including accounts, groups, shared resources, security settings, administrative controls, and troubleshooting
• Implement and maintain cybersecurity best practices, including identity and access controls, endpoint security, account protection, backup procedures, data protection, and security monitoring
• Troubleshoot software, account, authentication, device, browser, application, and connectivity issues for a distributed volunteer workforce
• Develop and maintain documentation for system configurations, user access procedures, technology standards, administrative processes, troubleshooting, and business continuity
• Partner with technology leadership and organizational stakeholders to assess technology needs and recommend practical, secure, and scalable solutions
• Support volunteer onboarding and offboarding by ensuring appropriate accounts, permissions, and system access are provisioned, modified, and removed in a timely manner
• Assist with technology projects, cloud system migrations, integrations, upgrades, automation, and implementation of new tools
• Help establish consistent IT governance, cybersecurity, data protection, access management, and system administration practices across the organization

Who We’re Looking For

We are looking for candidates with relevant experience in systems administration, Google Workspace administration, cloud administration, identity and access management, cybersecurity, IT operations, or technical support. The ideal volunteer is organized, security conscious, comfortable troubleshooting independently, and able to translate technical concepts for nontechnical users.

Qualifications

• Experience with systems administration, cloud administration, Google Workspace administration, IT operations, or technical support
• Experience administering cloud based productivity and collaboration platforms such as Google Workspace
• Understanding of identity and access management, user provisioning, permissions, multifactor authentication, groups, and security best practices
• Familiarity with domains, DNS, authentication, account security, and cloud based system administration
• Strong troubleshooting, analytical, and problem solving skills
• Ability to document technical systems, configurations, procedures, access standards, and administrative processes clearly
• Strong communication skills and ability to support users with varying levels of technical experience
• Ability to manage multiple priorities and work independently in a remote, volunteer driven environment

Preferred Qualifications

• Experience supporting nonprofit, civic, political, advocacy, or distributed organizations
• Experience with cybersecurity, endpoint management, cloud administration, identity management, or security monitoring
• Familiarity with Google Admin Console, domain administration, organizational units, groups, security controls, and organizational account management
• Experience with SaaS administration, application integrations, single sign on, backup and recovery, business continuity, or automation
• Relevant certifications such as Google Workspace Administrator, CompTIA Security+, Microsoft, AWS, or equivalent practical experience
• Flexible time commitment based on project and organizational needs

Location

Remote

Instructions for Applying

Applicants must be U.S. citizens or legally reside in the U.S. to qualify for consideration.

Please fill out this form to apply:

https://project2029.app.neoncrm.com/forms/join-project-2029