Learning Support Associate

Time commitment: 5-8 hours per week

The Learning Support Associate provides direct support to students while managing administrative and technical tasks that ensure smooth learning experiences. This role bridges student-facing support with behind-the-scenes operations to keep courses and programs running efficiently.

Responsibilities

• Respond to questions and inquiries from current and prospective students in a timely and professional manner
• Provide technical and logistical support to students, educators, and program staff
• Assist with end-of-course administrative tasks and post-event follow-up
• Update and maintain course content in the learning management system
• Administration of the learning management system
• Communicate effectively and regularly with team members using Slack
• Commit 5–8 hours per week during scheduled blocks of time
• Perform other tasks as assigned by the Operations Director

Job Requirements - Knowledge, Skills, Abilities

• Comfortable using Google Workspace
• Familiarity with learning management platforms an asset
• Clear, polite, and responsive communication skills
• Ability to collaborate with a diverse, international remote team
• Availability to volunteer 5–8 hours per week