Volunteer Engagement Coordinator Intern/Volunteer

Overview

We’re seeking a detail-oriented and personable volunteer or intern to support our volunteer intake process. This role is ideal for someone who enjoys connecting with people, staying organized, and helping create a smooth, welcoming onboarding experience for new volunteers.

Key Responsibilities

• Conduct brief introductory calls with prospective volunteers (15–20 minutes) to welcome them and assess interests
• Guide new volunteers through onboarding steps, including ensuring all required paperwork and trainings are completed
• Track and update volunteer information in our database with accuracy and timeliness
• Respond to basic questions about volunteer opportunities, expectations, and scheduling
• Help match volunteers to appropriate projects based on interests and organizational needs
• Post and maintain volunteer opportunities across platforms (organization website, Idealist, United Way volunteer portal), ensuring listings are current and consistent
• Assist in collecting and tracking volunteer hours
• Support distribution and collection of volunteer feedback surveys
• Serve as project manager for volunteer projects ensuring forward momentum and that volunteers have what they need to be successful
• Flag more complex questions or concerns to staff as needed

What You’ll Gain

• Hands-on experience in nonprofit operations, volunteer coordination, and community engagement
• Exposure to CRM/database management, volunteer recruitment platforms, and onboarding systems
• Development of communication, administrative, and customer service skills
• Opportunity to play a key role in shaping a positive volunteer experience
• Letter of recommendation upon successful completion of internship, if desired

Ideal Candidate

• Strong interpersonal and communication skills (comfortable on phone and email)
• Highly organized with attention to detail
• Responsive and reliable with good follow-through
• Comfortable learning and using databases, CRM systems, and online platforms
• Interest in nonprofit work, community engagement, or program coordination

Time Commitment

• Flexible, approximately 20 hours per week (customized as needed)
• Some weekday availability preferred for calls and communication

Supervision & Support

• Reports to the Development Director
• Training and onboarding provided

To Apply

Please send your resume and a brief note of interest to katelyng@teamcsa.org. Applications will be reviewed on a rolling basis.