Peer Listener Program

Peer Listener Program

Position Overview

A peer-listener volunteer reaches out and connects directly with individuals across Canada that are going through a particularly challenging time with arthritis. This program provides an opportunity for individuals connecting to the Arthritis Line to then connect one-on-one with someone living with a similar arthritis experience. This program is intended to provide an opportunity for brief peer conversations and is not meant to be an ongoing or long-term support.

Time Commitment

Volunteers are asked to commit to approximately 5 hours per month, consisting of brief weekly check-ins to monitor the peer-listener inbox and supporting around 2 scheduled shifts (to be determined with program staff and based on your availability) for 2-4 peer-listener calls

We ask for a minimum commitment of 6 months

Occasional meetings, support sessions, and professional development sessions offered throughout the year

Key Areas of Responsibility

• Support callers who may feel emotional, overwhelmed or fearful
• Provide information and support to people affected by arthritis
• Support program referrals and requests via phone and email
• Direct callers to the online tools and resources on the Arthritis Society Canada website
• Direct callers to local supports and resources
• Data entry related to interactions, tracking, and reporting/documentation

Desired Skills and Attributes

• Lived experience with arthritis is required for this role (ideally looking for someone with osteoarthritis)
• Passionate about, and committed to, bettering the lives of those affected by arthritis
• Experience working and interacting with people
• Empathetic, friendly, and non-judgmental, with professional phone manner
• Willingness to undertake training appropriate to the role (active listening, crisis training, etc.), and learn about Arthritis Society Canada’s resources
• Ability to work effectively with staff and other volunteers remotely, and comfortable working with technology
• Experience and knowledge of a helping profession is an asset, but not required

Major Contacts

• An Arthritis Society Canada Staff member will directly oversee this role
• People affected by arthritis
• Other volunteers and Arthritis Society Canada staff

Working Environment

This position is remote, volunteers can participate where they have access to internet and a private environment.

Benefits

• Support the organization’s mission as an integral member of the Peer-Listener team
• Receive specialized training regarding arthritis and supporting interactions with others
• Develop transferable employment skills
• Develop communication skills by providing one-to-one support
• Give back to the community and impact those living with arthritis
• Build connections and be part of a community and receive ongoing opportunities and mentorship
• Meet and talk to a diverse range of people
• A letter of reference can be provided at the completion of the volunteer position

Availability and Working Environment

This position is remote. Volunteers can work from any location with internet access and a private space.

We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program