Create a positive, warm environment for people impacted by cancer, become a Friday Front Desk Volunteer

The Wellness House front desk is a hub of activity and the key connection point to all our programs and classes. As the front desk volunteer, you will be our participants’ first point of contact—the face and voice that launches our relationships with new participants and maintains a positive connection with our existing participants any time they visit. We currently have a need for volunteers to work a 2-3 hour shift weekly on Friday afternoons. Shifts are typically 12:00 – 2:00 PM and 2:00 – 5:00 PM.

Responsibilities:

• Providing exceptional customer service by being warm, welcoming, and relationship-focused to all participants, staff and Wellness House community.
• Greeting and assisting participants and visitors when they enter the house and programs.
• Answering the phone and scheduling participants in program database, MindBody Online.
• Checking participants into programs and directing them towards their program.
• If applicable during shift, hosting online Zoom classes and accurately recording attendance.
• Giving tours of the house, as needed
• Caring for the house to make sure it is tidy, welcoming, and cleaning and safety guidelines are being followed.

Staff responsibilities to Front Desk Volunteers

• Provide training on Wellness House and front desk policy/procedures
• Coordinate a minimum of 4 front desk shifts with an experienced team member prior to working a shift alone.
• Act as a resource for questions or concerns during shift.
• Coordinate shift schedules and staff or volunteer back up when needed.

Qualifications and Skills

• Commitment to mission of Wellness House: Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support and empower participants so they will improve their physical and emotional well-being.
• Strong relationship-building skills, organization, and multi-tasking

Commitment

• Weekly for a minimum of 6 months to start
• Friday afternoon shifts are the greatest need:
  • 12:00 – 2:00 PM
  • 2:00 – 5:00 PM

Impact

Creating a positive, warm environment for participants will increase quality of services and possibly lead to retention of participants and/or recruitment of new participants.

Benefit of Volunteering

Wellness House Front Desk Volunteers will increase problem solving, multi-tasking, and communication skills. Front Desk Volunteers will hone technology/computer skills and be given the opportunity to learn new skills. Front Desk Volunteers will become a part of the volunteer community at Wellness House.