Workplace Moderators

About the position

The moderators will work in a team that reviews and acts on reported content in EUR Discussions. . You will further test the current guidelines by implementing them and evaluate how they work in practice. You will be an integral part of improving our online discussion space. You will work closely with the Community Co-leads and the General Secretarys Office (GSO). Your work will consist of:

• reviewing reported content, you are encouraged to coordinate with national moderators as well as following the general discourse and tone of communication
• reaching out to authors of reported content to see if they can reformulate their posts in a more respectful and constructive way
• Reaching out to people who reported content to understand context
• Deciding how to respond and react to reports based on our moderation guidelines
• Reviewing the current guidelines and providing input to the GSO and board how to improve them

You will

• Gain moderation and leadership experience in a digital environment
• Have the opportunity to further develop your communication skills in a multicultural setting
• Receive training on communication and how to de-escalate heated online discussions

You

• know how to keep your calm and approach situations in a constructive way
• are sensitive to cultural differences
• are empathetic and know how to bring people together in a digital setting
• are comfortable taking decisions

We welcome and encourage people with online moderation experience to apply. However, we also welcome those who do not have this experience yet, but have demonstrated helpful behaviour on Workplace, and are willing to learn.