Volunteer Experience Director (Volunteer)

Volunteer Experience Director (Volunteer)

PromisePeople | Volunteer Experience, Engagement & Retention

Organization: Mentor A Promise (MAP)

Location: Hybrid / Remote

Type: Volunteer (Leadership)

Reports To: Director of Human Resources

Works Closely With: Volunteer Operations Coordinator, Program Leadership, PromiseLearning, PromisePublic, PromiseMeasure

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit dedicated to empowering youth experiencing housing instability through mentorship, education, and community. Our work is powered by a growing network of volunteers whose consistency, care, and commitment directly shape the experiences of the young people we serve.

About PromisePeople | Human Resources & Volunteer Experience

PromisePeople is MAP’s people-centered division responsible for recruitment, onboarding, engagement, and retention of volunteers and team members. The division ensures that every individual supporting MAP is equipped, supported, and aligned with the organization’s mission and values.

Role Overview

We are seeking a Volunteer Experience Director to design and oversee the full volunteer lifecycle—from onboarding to engagement to retention.

This role ensures that volunteers feel supported, connected, and aligned with MAP’s mission, while also building systems that strengthen consistency, accountability, and long-term participation.

This is a strategic and operational leadership role focused on building a strong, sustainable volunteer culture.

Key Responsibilities

Volunteer Experience Strategy

• Design and lead a comprehensive volunteer experience framework
• Ensure consistency across onboarding, engagement, and retention processes
• Build systems that support a positive, structured volunteer journey

Onboarding & Engagement

• Oversee volunteer onboarding experience and alignment with MAP values
• Ensure volunteers are clearly placed, supported, and informed
• Strengthen early engagement and connection to mission

Retention & Culture

• Develop strategies to improve volunteer retention and consistency
• Foster a culture of accountability, recognition, and belonging
• Identify and address gaps in volunteer experience

Systems & Operations

• Build and maintain systems for tracking volunteer engagement and participation
• Partner with Volunteer Operations Coordinator to ensure execution
• Standardize processes across programs and teams

Cross-Team Alignment

• Work closely with program teams to align volunteer roles with program needs
• Collaborate with HR and leadership to support organizational growth
• Ensure volunteers are effectively integrated into MAP’s work

Feedback & Continuous Improvement

• Establish systems for volunteer feedback and continuous improvement
• Identify trends, challenges, and opportunities for improvement
• Use data and feedback to refine volunteer experience strategies

Communication & Responsiveness

• Ensure clear and consistent communication with volunteers
• Maintain timely, professional responsiveness via Google Workspace

Qualifications

Required

• Experience in volunteer management, HR, operations, or program coordination
• Strong organizational and systems-thinking skills
• Ability to design and manage structured processes
• Strong communication and relationship-building skills
• Alignment with MAP’s mission and dignity-centered values

Preferred

• Experience in nonprofit or volunteer-driven organizations
• Experience building engagement or retention systems
• Familiarity with onboarding systems and volunteer tracking tools
• Experience managing or supporting large volunteer teams

Commitment

• Volunteer leadership role
• Approximately 5–10 hours per week
• Minimum 6-month commitment preferred
• Hybrid / remote with optional NYC-based collaboration

What You’ll Gain

• Leadership experience shaping volunteer systems and culture
• Opportunity to build and scale a mission-critical function
• Collaboration with HR, programs, and leadership teams
• Professional references and letters of recommendation
• A meaningful role improving the experience of those who power MAP’s work

How to Apply

Interested candidates must apply directly through Idealist and submit:

• Resume (required)
• Cover letter (required) describing relevant experience in volunteer management, HR, or operations and interest in MAP’s mission

This role strengthens the people who make everything possible.

Help ensure that every volunteer who joins MAP feels supported, valued, and committed to staying.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.