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IT Support Specialist – Volunteer Role
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Descrição
IT Support Specialist
The Donovan’s Venom
Remote | Technology – IT Operations | Volunteer
We’re Building — And People Need Support That Works
The Donovan’s Venom is growing.
More people.
More tools.
More systems.
And when something breaks —
everything slows down.
We are seeking an IT Support Specialist to provide frontline technical support and ensure our teams can work without disruption.
Because when people are supported —
they can do their best work.
The Role
This role serves as the first point of contact for technical support across the organization.
You will troubleshoot issues, support users, and ensure systems and tools are working effectively.
You are not just answering questions.
You are keeping the organization moving.
This role focuses on problem-solving, responsiveness, and user experience, ensuring issues are resolved quickly and efficiently.
What You’ll Own
Technical Support & Help Desk
- Provide support for:
- Google Workspace
- Collaboration tools
- Internal systems and applications
- Respond to user requests and resolve issues quickly
Ticket Management & Issue Tracking
- Manage support requests through ticketing systems
- Prioritize issues based on urgency and impact
- Track, document, and follow up on all requests
User Account & Access Support
- Assist with:
- Account setup
- Password resets
- Access issues
- Coordinate with Systems Administrator when needed
Troubleshooting & Problem Resolution
- Diagnose technical issues and identify root causes
- Provide solutions or workarounds
- Escalate complex issues appropriately
User Guidance & Support
- Help users understand and navigate systems
- Provide basic training and troubleshooting guidance
- Support onboarding for new volunteers
Collaboration with IT Teams
- Work with:
- Systems Administrators
- IT Operations Manager
- Applications teams
- Ensure smooth escalation and issue resolution
Documentation & Knowledge Sharing
- Document common issues and solutions
- Contribute to knowledge base and user guides
- Improve clarity and accessibility of support resources
Onboarding & Offboarding Support
- Help new users get access to systems
- Support removal or updates of access during offboarding
- Coordinate with HR and IT teams
Monitoring & Feedback
- Identify recurring issues and patterns
- Provide feedback to improve systems and tools
- Recommend improvements to user experience
Continuous Improvement
- Stay updated on tools and systems
- Improve support processes and response times
- Maintain a strong service mindset
Who This Is For
This role is for someone who:
- Enjoys helping people solve problems
- Is patient, responsive, and detail-oriented
- Can troubleshoot issues quickly and effectively
- Communicates clearly with both technical and non-technical users
- Thrives in a fast-paced, support-focused environment
Qualifications
Required
- 1–3 years of experience in IT support or related roles (or equivalent experience)
- Basic to intermediate knowledge of:
- Google Workspace
- Collaboration tools
- Strong troubleshooting and problem-solving skills
Preferred
- Experience in help desk or support environments
- Familiarity with ticketing systems
- Experience working in remote teams
- Experience in nonprofit or volunteer organizations
Commitment
- 6–10 hours per week
- Flexible schedule (with responsiveness to support requests)
- Fully remote
What You’ll Gain
- Hands-on experience in IT support and troubleshooting
- Exposure to real-world system and user challenges
- Opportunity to improve systems and user experience
- Development in communication and technical support skills
Application Requirements (Read Carefully)
We are supporting in real time.
To ensure alignment:
- You must be able to start within 14 days
- You must complete the full application
- You must be responsive to support needs
Important Disclaimer
This is a volunteer role.
We are onboarding individuals who are ready to contribute immediately.
Please only apply if you are prepared to begin within the next 14 days.
Localização
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Thank you for your interest in joining The Donovan’s Venom.
To be considered for this role, please ensure your application includes:
- A current resume
- Responses to all application questions (thoughtful and complete)
- A brief overview of your strategic experience and areas of impact
We encourage applicants to be intentional and specific in their responses, as this role requires a high level of strategic thinking and active contribution.
Important Considerations:
- This is a volunteer executive leadership role requiring consistent engagement
- Applicants must be able to begin within 14 days
- Incomplete or low-effort applications will not be considered
We are seeking individuals who are ready to contribute, build, and lead in real time.
