ONG (Setor Social)
TechGenius Volunteer
Detalhes
Descrição
Provide in-person technology and digital support to Community Café guests.
Help guests with first-time laptop, tablet, or smartphone setup.
Assist with creating or accessing email accounts.
Help connect devices to Wi-Fi and troubleshoot common connectivity problems.
Assist with Bluetooth devices, peripherals, and basic operating-system navigation.
Help guests understand basic device functions and accessibility or usability settings.
Support guests with low-cost internet program research, eligibility questions, online applications, and application follow-up.
Assist with everyday digital tasks such as video conferencing, telehealth preparation, online learning platforms, school and government websites, printing, scanning, digital files, and basic online account navigation.
Provide basic device troubleshooting for issues such as slow performance, browser problems, software updates, application issues, chargers, batteries, and peripherals.
Provide digital safety and literacy support, including scam and phishing awareness, password security education, privacy awareness, safe browsing, and app-permission guidance.
Provide one-on-one technology coaching, digital-skills tutoring, guided practice, and follow-up support when appropriate.
Assist with laptop, tablet, hotspot, and peripheral lending procedures and basic equipment orientation.
Help guests understand available affordable connectivity resources.
Use established Community Café resources, troubleshooting guides, tutorials, and referral pathways.
Own the guest interaction from beginning to end whenever reasonably possible, rather than unnecessarily handing the guest to another volunteer.
Listen to the guest's needs, diagnose the issue, provide appropriate assistance, and confirm that the guest's need has been addressed.
When an issue requires escalation, provide a warm handoff and communicate the relevant context so the guest does not have to start over.
Know when an issue requires specialized IT support, an internet service provider, device manufacturer, accessibility resource, community assistance program, or another designated resource.
Assist with other clearly defined TechGenius support activities.
Localização
Public parks across Los Angeles area
Como se voluntariar para esta oportunidade
Please put "TechGenius Volunteer" in the subject
- Answer why you are interested in the TechGenius Volunteer role and your level of comfort with practical technology knowledge with common devices, connectivity, and everyday digital tasks.
- Please attach a resume\ work history with technology.
Your support will help community members become more confident, capable, and safer technology users. By helping guests with everyday technology needs—and taking ownership of their support whenever reasonably possible—you will help create a community experience that is welcoming, efficient, and easy to navigate.
