Relinquishments Coordinator

This role is overseen by the Relinquishments Director.

By supporting owners through the relinquishment process and providing compassionate, solutions-focused guidance, the Relinquishment Coordinator ensures animals in need are brought into the rescue safely, minimizing shelter intake and helping each pet transition toward a brighter future.

• The role is 100% remote
• Monitor and respond to incoming relinquishment applications via email or other platforms.
• Communicate with team members regarding pending and scheduled animal surrenders.
• Provide owners with information, resources, and alternatives that may help them keep their pets when appropriate.
• Coordinate logistics for surrender appointments, including gathering necessary records and details about the animal’s needs.
• Maintain accurate records of communications and surrendered animals in the rescue’s database.
• Uphold a compassionate, non-judgmental approach with all owners, recognizing the emotional difficulty of relinquishment.
• Strong communication and interpersonal skills, with the ability to handle sensitive conversations with empathy. Highly organized with strong attention to detail. Ability to work collaboratively with staff and volunteers. Passion for animal welfare and commitment to the rescue’s mission. Previous experience in animal rescue, shelter work, or customer service preferred.