Donor Relationship Coordinator

Here at Dallas Pets Alive we rescue and help the healthy and treatable pets at greatest risk for euthanasia at our partner shelters. We also provide assistance and resources to pet owners having problems so significant that they need to surrender their pets to a shelter. We are looking for professional and passionate volunteers to help make North Texas a No-Kill community.

In our rescue program, we focus on:

• Rescuing healthy and treatable pets at North Texas shelters at the greatest risk of being euthanized
• Reducing owner surrender through our Positive Alternatives to Shelter Surrender (PASS) program
• Opening kennel space by transporting pets to partners in the U.S. and Canada in need of adoptable animals
• Challenging the way our community views rescue animals. We believe that adoption is not only the right thing to do but THE thing to do!

PURPOSE OF THE POSITION: The Donor Relationship Coordinator will support the donor management side of fund development by supporting: donor campaigns, communications, and appreciation. The position works closely with the Development Director, Donor Appreciation Team, Marketing Director, and Donors.

SUMMARY: Making North Texas No-Kill is a big job and we need great staff to do it. As our Donor Relationship Coordinator you will be responsible for ensuring that our donors get the appreciation and feel connected to the impact of their gifts. This role supports DPA’s fundraising processes that ensure the progress of fundraising campaigns, donor retention, relationships with donors, and help us to raise necessary funds for our mission.

TIME REQUIREMENT: 5-8 hours a week. This is a hybrid/remote position.

Department and/or Team: Development

Reports to: Development Director

Works with: Development Director, Donor Appreciation Team, Marketing Director, and Donors across DPA, Dogs Matter, and HSDC

Responsibilities:

• Supporting donor appreciation team with reports to send emailed/postal Thank Yous
• Managing periodic fundraising mailings: tracking and evaluating results
• Supporting donor communications including new donor welcomes and Champion updates
• Supporting donor appreciation events
• Assisting with any other event/fundraising/donor support duties needed to help drive our collective missions and support our values

CONTACTS WITH OTHERS: Correspondence with community and donors seeking services, business partners, CEO, Board of Directors, Leadership, and volunteers.

CONTROLS OVER WORK: This position reports to the Development Director

Qualifications/Skills:

• Must be at least 21 years of age
• Experience working with confidential and sensitive information
• Experience with donor management or CRM programs is helpful
• Access to a computer and ability/willingness to master new development software/database applications
• Microsoft Excel / Word / Powerpoint/Google software / Gmail
• Able to operate independently and yet demonstrate strong team / collaboration skills
• Is detail-oriented, possesses good follow-up skills, and is able to manage deadlines
• Takes a proactive approach and is not afraid to ask questions or offer suggestions
• Is committed to seeking new ideas, monitoring industry trends, and recommending best practices to help innovate our email campaigns

Dallas Pets Alive! Musts:

• Excellent oral and written communication skills to maintain professional level correspondence at all times
• A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner
• A love for animals and dedication to the cause of animal welfare
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Time Commitment: 5-8 hours per week, average over a month