Patient Navigator - Boston

Job Title: Patient Navigator

Effective Date: September 2025

Term: September 2025 - December 2025

Commitment: 16-week cohort

Reports to: Senior Patient Navigator and Link Health Staff

Classification: Volunteer

Job Summary:

The Link Health Patient Health Navigators will assist individuals and families in navigating and enrolling in government assistance programs such as HEAP, Supplemental Nutrition Assistance Program, Lifeline, and other state/federal benefits as a way to address social determinants of health. This role integrates social services, client support, data management, and public assistance knowledge with a focus on health equity.

Link Health’s Theory of Change: Link Health actively seeks to assist eligible people in the navigation and enrollment in benefit programs that address crucial needs like affordable internet, food access, healthcare support, and housing resources.

We use community-centered approaches that leverage data, technology, and partnerships to achieve this. This will reduce barriers & connect underserved populations to the benefits available to them for improved economic stability and health outcomes.

Duties/Responsibilities:

• Commit to 8 hours per month at the assigned clinic for the 16-week cohort.
• Commit an additional 2 hours per month to team huddles, networking, learning opportunities, and professional development workshops.
• Support patients directly in navigating benefits applications and engage with the community at our partner clinics.
• Enroll patients into specified programs using Link Health’s dashboard.
• Communicate professionally and appropriately with the leadership team and Senior Patient Navigators.
• Complete all required compliance documentation.
• Opportunity to write & publish op/ed, conduct research, and present research at conferences.

Required Skills/Abilities:

• Outgoing personality & an ability to work with people from a variety of backgrounds.
• Positive, proactive, and personable team player who is goal-oriented.
• Ability to work independently and as part of a collaborative team.
• Strong interest in advancing social and economic justice.
• Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity.
• Drive to seek what can be improved and offer ways to fix any potential roadblocks.
• Comfort admitting what you don’t know and recognizing that feedback is part of the learning process.
• Proficiency in Spanish is preferred

Please Note:

This is an unpaid volunteer position. Volunteers are not employees of Link Health and do not receive wages or employee benefits. This opportunity is designed for civic and educational engagement and should not be seen as a substitute for paid employment.