Chief of Staff (Volunteer)

Chief of Staff (Volunteer)

Organization: Mentor A Promise (MAP)

Division: Office of the Founder & CEO

Location: New York City and/or Remote via Google Meet

Type: Volunteer (Unpaid)

About Mentor A Promise

Mentor A Promise (MAP) is a nonprofit organization dedicated to supporting children and youth ages 5–18 experiencing housing instability in New York City. Through mentorship, literacy enrichment, academic support, social-emotional learning, creative arts, technology, and community-centered innovation, MAP creates safe, consistent, and empowering spaces where young people can thrive.

With programs including MAP Roots, MAP Connect, PromisePlay, PromisePress, Threads of Voices, Thread & Promise, The Bells I Hear Podcast, and our Community Impact Lab, MAP is building a citywide ecosystem of support for youth navigating unstable housing. Our work is rooted in equity, dignity, human-centered design, and long-term community investment.

About the Role

The Chief of Staff serves as a key strategic partner to the Founder & CEO, helping manage high-level priorities, organizational systems, cross-team coordination, and emerging strategic initiatives. This role supports daily executive operations, strengthens internal structures, and ensures MAP’s mission and values are reflected across programs.

This is an ideal opportunity for someone who is deeply organized, proactive, and mission-driven — someone who thrives in dynamic environments and wants to help build a growing nonprofit from the inside out.

Key Responsibilities

Executive & Strategic Support

• Serve as a thought partner to the Founder & CEO, helping prioritize, plan, and execute organizational initiatives.
• Support executive decision-making through research, data synthesis, and strategic recommendations.
• Prepare briefings, summaries, and documents for meetings with partners, stakeholders, funders, and team leads.

Cross-Department Coordination

• Facilitate communication between MAP teams (HR, Education, Policy, Creative, Innovation, Technology, Housing, Fashion, Media, etc.).
• Oversee follow-through on key tasks, deadlines, and deliverables across the organization.
• Support weekly, monthly, and quarterly planning cycles.

Operations & Governance

• Strengthen internal systems, workflows, and documentation to support organizational efficiency.
• Assist with volunteer onboarding, internal communications, and cross-team alignment.
• Help monitor compliance with nonprofit, HR, and policy guidelines.

Special Projects & Innovation

• Support the launch and coordination of major MAP initiatives (PromisePlay, PromisePress, Thread & Promise, Innovation Lab, real estate/housing projects, etc.).
• Lead or support research projects, strategic analyses, and impact reports.
• Assist with storytelling, presentations, and materials that communicate MAP’s mission.

Communication & Leadership Support

• Draft high-level emails, memos, and reports on behalf of the Office of the CEO.
• Represent the CEO in internal and partner discussions when appropriate.
• Maintain professionalism, confidentiality, and discretion across all interactions.

Qualifications

• Strong organizational, operational, or administrative leadership experience.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Exceptional communication skills — written, verbal, and interpersonal.
• Strategic thinker with strong problem-solving and systems-building abilities.
• Experience in nonprofit management, education, youth development, HR, policy, or project management (preferred).
• Commitment to equity, trauma-informed practice, and culturally responsive leadership.
• High emotional intelligence, professionalism, adaptability, and discretion.
• Ability to work independently and collaboratively across diverse teams.

Bonus Skills (Not Required)

• Experience supporting executives, founders, or organizational leaders.
• Background in operations, HR, compliance, or strategic planning.
• Skills in design thinking, storytelling, research, or innovation.
• Bilingual or multilingual abilities (Spanish or Haitian Creole preferred).

Commitment

• Volunteer role, 5–10 hours per week depending on project cycles.
• Minimum 6-month commitment preferred.
• Hybrid: In-person and/or remote via Google Meet.

What You’ll Gain

• High-level leadership experience supporting the CEO of a growing nonprofit.
• Deep insight into nonprofit governance, innovation, and organizational development.
• Direct involvement in shaping major MAP programs and initiatives.
• Professional mentorship, networking, and skill-building opportunities.
• Letters of recommendation and professional references (based on performance and commitment).
• A meaningful role advancing equity and opportunity for youth experiencing housing instability.

Application Process

Interested candidates should apply directly through Idealist.

For any additional questions or concerns, please email us directly at hr@mentorapromise.org

Thank you for your interest in volunteering with our organization. At this time, our volunteer opportunities are limited to individuals who are based in the United States. This limitation is due to legal, safeguarding, data-privacy, and programmatic requirements associated with our work. We appreciate your interest in our mission and your understanding of these constraints.