Digital Skills Trainer - Americorp position

Title: Digital Skills Trainer

Location: Mission: Ignite Powered by Computers For Children, Inc.

Reports To: Site Supervisor

AmeriCorps Program: Tech360

Mission: To enhance educational opportunities and enrich lives through technology

Vision: To be the community’s leading technology resource for high-need populations and those that serve them

AmeriCorps Program Description:

AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite’s programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team.

As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region.

Digital Skills Trainer:

• The Digital Skills Trainer provides one-onone technological

support and assists in small-group instruction for community members. One-on-one aid could include helping them obtain affordable home internet service or coaching them in introductory digital skills for computer and mobile device users. Small group instruction teaches foundational digital skills in a classroom environment.

The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills.

Duties and Responsibilities (include but are not limited to):

• Help train Tech360 Program class participants in small groups
• Provide one-on-one assistance to community members by:
• Answering technology-related questions,
• Providing referrals to services that may meet their device, Internet access, and/or digital skills training needs and/or
• Registering participants for the Tech360 Program’s digital skills classes
• Plan Tech360 Basic digital skills class sessions
• Effectively implement Tech360 Program curricula for the host site’s clientele
• Maintain communication among Mission: Ignite staff, site supervisor, and Tech360 Program clients
• Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program
• Provide Mission: Ignite with clear and concise documentation of all Tech360 Program sessions (Digital Navigation and Tech360 classes) held with clients
• Consistently collect data and survey results from Tech360 class participants
• Support other departments as needed

Critical Skills and Aptitudes:

• Experience in Training or Classroom Instruction a plus
• Associate degree preferred; High School diploma or equivalent required
• Excellent communication skills, both verbal and written
• Must have reliable transportation and a valid driver’s license
• Basic understanding of how to use and troubleshoot common computer and mobile device hardware and software
• Creative problem-solving skills
• Proficiency Microsoft Office (Outlook, Teams, Word, PowerPoint, and Excel) and video conferencing
• Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in serving diverse customers, coworkers, and community
• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and everyday online services and applications

Program Benefits:

• Total living allowance for 1,200 service hours is $21,340.00
• Education award at service completion of 1,200 hours is $5,176.50
• Mileage reimbursements for qualifying travel
• A desktop computer to keep after the service experience
• Training on topics including computers, technology, and Microsoft products
• Loan deferment and interest forbearance on qualified student loans
• You may also be eligible to receive a childcare benefit if you have children under the age of 13 and serve full-time
• Many government agencies, higher education institutions, and other employers provide benefits to AmeriCorps alumni
• For more details, https://americorps.gov/members-volunteers/your-benefits