Seeking Client Services Assistant (CSA) Volunteers that make a difference in the military community!

Position Overview

The Client Services Assistant (CSA) provides a professional, customer-focused, initial impression of the Society. The volunteer is appointed by the Chair of Volunteers (COV), in consultation with the Director, and serves under the supervision of the CSA Lead. No experience necessary and all training is provided. NMCRS is also able to offer childcare and mileage reimbursements to all of our Volunteers. Interested in volunteering?! Please call 858-307-1807 or email Miramar@nmcrs.org.

Core Responsibilities

• Serve as client’s ambassador focused on providing outstanding client services
• Assist clients in determining required documents for interview
• Enter or update client data in our software system
• Manage phone calls and schedule appointments
• Process inquiries and direct to appropriate program leads/referrals