Albany / Corvallis: Make a big difference in your community, one person at a time!

In care homes and facilities all over Oregon, there are residents with Intellectual and/or Developmental Disabilities or Mental Health Conditions who need someone to make sure they are heard. You can be their advocate, helping ensure their choices are honored and they receive quality care.

The Residential Facilities Ombudsman program (RFO) provides advocacy services to Oregonians living in homes and facilities licensed or certified for Intellectual and/or Developmental Disabilities or Mental Health Conditions.

RFO Certified Ombudsman volunteers provide advocacy services directly to individuals through regular in-home visits as well as receiving and responding to specific complaints through the RFO toll-free phone line. RFO Certified Ombudsman volunteers work to identify, investigate, and resolve complaints.

The presence and advocacy of RFO Certified Ombudsman volunteers strengthens each individual resident’s choice, rights, and quality of life.

Qualifications and Skills:

• At least 18 years of age and able to pass a criminal history check
• Strong observation, communication and problem-solving skills
• Dependable and reliable
• Adequate transportation to visit homes and facilities
• No conflict of interest

Training:

• 16 hours of initial concentrated training
• 15 hours of additional training on expanded topics to be completed in the first year of certification
• 10 hours of continuing education annually to maintain certification thereafter

Time Commitment:

• A flexible schedule of approximately 16 hours per month. This will include facility visits, complaint resolution including calls and meetings, as well as required activity reporting.
• Please consider making at least a one-year commitment to the program.

Apply using this link: https://form.jotform.com/201565317559157