"Heart of the Office" Administrative Volunteer Program

Objective:

Support hospice staff by assisting with essential behind-the-scenes tasks, helping ensure smooth operations so clinical staff can focus on patient care.

Volunteer Responsibilities May Include:

• Filing and organizing patient charts or paperwork
• Preparing mailings for bereavement support or community outreach
• Answering phones, greeting visitors, or directing calls
• Creating admission packets or assembling materials for patients and families
• Helping with events such as memorial services or staff appreciation activities

Training Provided In:

• HIPAA and confidentiality
• Office software and systems used
• Hospice mission, policies, and protocols
• Communication and professionalism

Time Commitment:

Flexible-typically 1-2 hours per week during business hours (Monday-Friday)

Ideal For:

Organized, detail-oriented individuals who enjoy office work and want to contribute meaningfully to end-of-life care without providing direct patient interaction.