Shelter Operations Manager

 Shelter Operations Manager

Are you passionate about being in service to others? Do you want to make a difference in survivors' lives? Do you want each workday to look different?

Job Type:

• Salary range is $58,000-$60,000 commensurate with experience.
• Reports To: Director of Housing Services
• Full Time (M,W, F: 9am-5pm; T, TH: 12pm-8pm) 
• No weekends. 
• On site work required, with one day Work From Home

Jessye Kass Consulting has been retained to assist this search for Transition House. 

 Role Summary:

The Shelter Operations Manager role is responsible for supporting the safety and self efficacy of survivors of domestic violence living in the emergency shelter, upkeep, and routine maintenance of the shelter. They will provide supervision and support to part time staff. 

The person in this role will also coordinate events, and activities, and implement protocols to sustain a positive, trauma-informed residential living environment for shelter residents and staff of all ages and cultural backgrounds. As in a congregate setting, there is regular exposure to cleaning products, chemicals and solvent and in-frequent exposure to emotional support and service animals. Requires frequent ascending and descending stairs.

Our Culture: Why work with us?

Our greatest asset is our employees, encompassing a variety of origins, concepts, viewpoints, and life journeys. We've established a diverse and inclusive atmosphere filled with individuals who share a common purpose. Our leadership is characterized by openness, approachability, genuineness, and a commitment to nurturing our staff. 

Transition House values diverse life experience and is an Equal Opportunity/Affirmative Action Employer. Bilingual/bicultural applicants, survivors of domestic violence, persons of color, people with disabilities and GLBTQI people are strongly encouraged to apply. 

Who we are:

Transition House’s mission is to end domestic violence in our community. Sparking social change in Cambridge, Massachusetts since 1976, we are an innovative organization that develops prevention tools and provides holistic support and a range of housing options for individuals and families surviving domestic and intimate partner violence. To learn more about us: https://www.transitionhouse.org

Who you are and benefits to you:

In this thrilling role, and reporting to the Director of Housing Services, your strengths will be highlighted as a visionary self-starter, energetic, and well-organized with strong problem solving abilities.

• You are apt to practice compassion and accountability
• You enjoy building a community and creating harmony

This role provides:

• Salary range is $58,000-$60,000
• Additional compensation for fluency in one or more of the following languages: Spanish, Portuguese, Haitian Creole, Vietnamese, Amharic. 
• Comprehensive benefits package: Health, dental, 3% match 401K retirement plan, and generous paid time off, with over 10 paid holidays off.  
• Ongoing professional supervision, clinical supervision, and opportunities to participate in education and training regularly throughout the year. 
• A safe and supportive environment to grow as a supervisor. 

A day in the life of this role: 

Working in the emergency shelter means being a part of a community with a passion for helping and empowering people. While each day will look different, here are some aspects you can count on:

• You will be able to provide life changing support to individuals and families survivors of domestic violence. 
• Your days will include coordinating activities, de-escalation support, maintenance of the facilities, supervision of staff and interns, administrative processes and purchases, on-going learning, and responding to new and on-going developments at the shelter.
• You will be building and developing relationships with staff and clients in order to ensure a smooth functioning of the shelter. 
• You will be exposed to cleaning products, chemicals and solvent, and occasional work in outdoor weather conditions.
• You will routinely move supplies or equipment weighing up to 30 pounds unassisted, while at times ascending or descending stairs.

Summary of Duties: 

• Provide direct supervision to 8-10 part time staff, and a seasonal student intern.
• Answer Transition House’s hotline to provide emotional support, referrals, and resources, and ensure 24/7 coverage of the hotline. 
• Assist with screening and intake for new shelter clients, and coordinate clients moves.
• Responsible for all facility repair needs and coordinating with external vendors, and annual inspections.
• Ensure and maintain cleanliness, safety, and usability of the shelter facility. 
• Manage the assignment and completion of household chores for clients.
• Manage monthly client assistance for residents including requesting and submitting receipts. 
• Manage shelter materials budget, purchase responsibly, and conduct inventory of shelter needs. 
• Facilitate bi-monthly shelter house meetings with shelter residents.
• Uphold and implement shelter guidelines, and living expectations. 
• Carry out emergency and safety tests and protocols. 
• Assist the Director of Housing in the hiring and onboarding of new staff members. 

What we need from you:

• 2 years of experience supervising interns, volunteers, and/or staff members.
• Maintenance and facilities experience, or a willingness to learn and a track record learning new skills.
• Able to climb stairs frequently, pick up, and move items up to 40 pounds.
• High level of proficiency with the Internet, Google Suite, Zoom, and Microsoft Office.
• Creativity, problem solving, innovation with strong organization and presentation skills.
• Self-starter, and disciplined to regularly set and achieve work goals.
• Ability to communicate clearly in English both in writing and verbally.
• Experience providing trauma-informed advocacy and support for individuals and families, and capacity to build trust with those who have experienced systemic oppression. 
• Experience working with extremely marginalized people including individuals who are experiencing homelessness, mental illness, substance use, or domestic violence. 
• Ability to balance competing priorities, collaborate with colleagues, and effectively communicate. 
• Ability and desire to work with an enthusiastic and highly driven team.
• High-level of comfort working within a diverse and multicultural environment. 
• Bachelor’s Degree or commensurate experience. 

It is our policy to complete a Criminal Offense Record Information (CORI) background check prior to hire. Findings will not automatically disqualify candidates.

This role provides:

• Salary range is $58,000-$60,000
• Additional compensation for fluency in one or more of the following languages: Spanish, Portuguese, Haitian Creole, Vietnamese, Amharic. 
• Comprehensive benefits package: Health, dental, 3% match 401K retirement plan, and generous paid time off, with over 10 paid holidays off. 
• Ongoing professional supervision, clinical supervision, and opportunities to participate in education and training regularly throughout the year. 
• A safe and supportive environment to grow as a supervisor. 

How to Apply:

Jessye Kass Consulting is assisting with this search. Click here or above. In lieu of a cover letter, you will be asked short answer questions and will upload your resume.

Questions:

1. What personal qualities make you a great Shelter Manager? What skills will serve you best in this role?  
2. How would you support a staff member or intern who is activated by an event or conversation at the shelter?
3. After reading the job description, what do you believe are the 2 most important aspects of the role?
4. Describe a time where you successfully solved a complex problem. What skills did you use? What was the result?

If you have any accessibility issues, need accommodations, or have questions, please contact Jessye Kass (jessye@jessyekassconsulting.com).

No phone calls, please.