The Council on American-Islamic Relations (CAIR) is America’s
largest Muslim civil liberties and advocacy organization. CAIR’s mission is to
enhance understanding of Islam, protect civil rights, promote justice, and
empower American Muslims.
Job Title: Assistant Director of Information Technology
Department: Information
Technology
Position: Full-Time
FLSA: Exempt
Reports to: Director of Information
Technology
Salary: Candidates
can expect to be offered $116,000 as a new hire in the role.
Position Summary
The Assistant Director of
Information Technology assists the Director in the management of IT functions
and systems operations as well as the delivery of IT services to end-users.
The Assistant Director of
Information Technology also works collaboratively with the Director to install,
maintain, and support computer systems and communication networks, ensuring
systems and networks operate optimally to provide maximum performance and
availability to users.
Duties and
Responsibilities:
· Works in close collaboration
with the Director of Information Technology in providing leadership, direction,
and guidance to staff and managing operational activities to achieve the department’s
long and short-range goals and business objectives.
· Directs the provision of IT
support and services, managing the IT department’s work teams and units
including Instructional Technology, Help Desk, Server and Network
Administration, and Communication services as well as website updates.
· Assists the Director of
Information Technology in formulating and implementing policies, procedures,
and standards. Implements and manages user support and technical services
support models that address and bring resolution to the technical needs of the
organization.
· Directs supervisors and IT
staff working on projects to assess and improve IT operations and resolve user
issues. Leads teams in the design and implementation of customer support and
technical support models that address and meet the technical needs of the
organization. Makes recommendations for technical improvements to business
processes.
· Analyzes, develops, and
recommends plans and solutions to operational, management, business process, or
organization-wide telecommunications and other IT operations services including
hardware and software activities and associated problems.
· Identifies and facilitates
training and professional development opportunities for staff to support skill
development.
· Develops and maintains a services
catalog describing the offerings of IT services and participates in the
development of service level agreements for the delivery of those services.
· Identifies opportunities to
develop systems that will enhance operational efficiencies; evaluates and
recommends new tools and methodologies that will expedite or enhance the
operational/development process.
· Assists in preparing,
monitoring, and administering the annual budget for the department, including
staffing, equipment, and supplies.
· Oversees the inventory and
reconciliation of all newly procured technology materials and ensures accurate
product tracking and delivery to the appropriate requesting department.
Maintains detailed and up-to-date records of all technology purchases.
· Coordinates reviews and
analyzes requests for proposals ensuring compliance with technical
specifications.
· Works collaboratively to
coordinate system availability, performance management, and capacity planning
issues; ensures timely, accurate, and prompt turnaround of work
orders/requests.
· Monitors workload statistics in
support of achieving service level agreement goals; and reviews plans for new
construction, remodeling, or requests for telecommunications and data
communications services requirements.
· Acts on behalf of the Director
of Information Technology in his absence as directed.
Qualifications
and requirements:
Education, Training, and
Experience
Knowledge, Skills, and
Abilities
Working Conditions
· Remote work + minor office
visits.
· Must be able to work evenings and
weekends as needed.
· Equipment
· Standard office equipment
including personal computers and associated equipment.
Worker Characteristics
· Leadership – Demonstrates
willingness to lead, take charge, and offer opinions and direction.
· Adaptability/Flexibility –
Works effectively in an environment in which the parameters may change daily;
adjusts behavior to meet the needs of different people and situations.
· Initiative – Demonstrate
willingness to take on responsibilities and job challenges.
· Attention to Detail – Pay
careful attention to detail and thoroughness in completing work tasks.
· Dependability – Demonstrate
reliability, responsibility, and dependability and fulfill obligations.
· Technology Savvy – Capable user
of technology who understands the role of technology in the institution and who
will guide and support its efficient and effective use.
The Council on American-Islamic Relations (CAIR) is America’s
largest Muslim civil liberties and advocacy organization. CAIR’s mission is to
enhance understanding of Islam, protect civil rights, promote justice, and
empower American…
Compensation Package:
Compensation Package:
English
English
To apply: Please submit a cover
letter with a résumé, samples of relevant work, and a list of three
professional references, to jobs@cair.com. Please reference “Assistant Director of Information Technology” in the subject line.
Application
Deadline: Applications will be accepted until
the position is filled.
To apply: Please submit a cover
letter with a résumé, samples of relevant work, and a list of three
professional references, to jobs@cair.com. Please reference “Assistant Director of…