Help Desk Supervisor (IT)

Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?

• We invite you to apply for the full-time position of Information Technology (IT) Help Desk Supervisor in Livonia, MI. This onsite position provides the opportunity to work with Franciscan sisters and employees from various locations across North America.
• We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)!

General Summary:

The IT Help Desk Supervisor is responsible for supervising and managing the help desk team, ensuring timely and effective resolution of technical issues across the province. This position is responsible for supporting of hardware, software, applications, and maintenance of IT equipment. An IT Help Desk Supervisor plays a crucial role in ensuring efficient technical support for the Felician Sisters of North America (FSNA). In addition, this role participates in technical research and development discussions to enable continuing innovation within the province infrastructure.

Education and Experience:

• Bachelor’s degree in engineering, computer science or related field; equivalent experience considered.
• Minimum of five (5) years IT Support experience.
• Must have prior knowledge and a minimum of 5 years’ experience with WIFI networks
• Must have prior knowledge and a minimum of 5 years’ experience with LAN networks
• Must have prior knowledge in Office 365 and Microsoft Server 2016 with a minimum of 5 years’ experience.
• Minimum (3) years of Supervisory experience preferred.
• Previous experience working for nonprofit or healthcare environment preferred.
• A high level of accountability and the ability to prioritize and delegate are essential.
• The ability to thrive within a fast-paced, demanding support environment while maintaining high company standards. Proven analytical and problem-solving abilities.
• Outstanding customer service
• Strong documentation skills.

Benefits for full-time employees:

• Health Insurance - affordable employee contributions and low deductible
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off (PTO) including Holidays
• PTO Payout
• Life and AD & D Insurance
• Short-term Disability
• Long-term Disability
• Voluntary Life Insurance
• Voluntary A, D & D Insurance
• Voluntary Critical Illness and Accident Insurance
• Voluntary Spouse/Dependent Insurance
• Free Parking
• Pay Increases
• Competitive Pay
• Sprint Discount
• Verizon Discount
• Dell Computer Discount
• Well Aware Wellness Program
• Employee Assistance Program (EAP)
• Emergency Assistance Fund
• FSNA Care Connection - Deep Discounts on diapers and personal care products
• PayActiv - Access to earned but unpaid wages before payday
• Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
• Clothing Benefit Program for Health Services or Facilities Management employees
• Ticketsatwork.com - Discounted travel and entertainment benefit
• Access Perks - Discounted travel and local retailers
• Perfect Presence Attendance Raffle (Quarterly)
• Employee Referral Bonus
• Commuter Benefits
• Pet Insurance

Benefits for full-time employees:

• Health Insurance - affordable employee contributions and low deductible
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off (PTO) including Holidays
• PTO Payout
• Life and AD & D Insurance
• Short-term Disability
• Long-term Disability
• Voluntary Life Insurance
• Voluntary A, D & D Insurance
• Voluntary Critical Illness and Accident Insurance
• Voluntary Spouse/Dependent Insurance
• Free Parking
• Pay Increases
• Competitive Pay
• Sprint Discount
• Verizon Discount
• Dell Computer Discount
• Well Aware Wellness Program
• Employee Assistance Program (EAP)
• Emergency Assistance Fund
• FSNA Care Connection - Deep Discounts on diapers and personal care products
• PayActiv - Access to earned but unpaid wages before payday
• Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
• Clothing Benefit Program for Health Services or Facilities Management employees
• Ticketsatwork.com - Discounted travel and entertainment benefit
• Access Perks - Discounted travel and local retailers
• Perfect Presence Attendance Raffle (Quarterly)
• Employee Referral Bonus
• Commuter Benefits
• Pet Insurance

Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?

• We invite you to apply for the full-time Information Technology (IT) Help Desk Supervisor position in Livonia, MI. This onsite position provides the opportunity to work with Franciscan sisters and employees from various locations across North America.
• This position is primarily hands-on (troubleshooting / resolving support tickets) and supervising a few of the IT support team).
• 75% hands-on and 25% supervisory.
• We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)!

General Summary:

The IT Help Desk Supervisor is responsible for supervising and managing the help desk team, ensuring timely and effective resolution of technical issues across the province. This position is responsible for supporting of hardware, software, applications, and maintenance of IT equipment. An IT Help Desk Supervisor plays a crucial role in ensuring efficient technical support for the Felician Sisters of North America (FSNA). In addition, this role participates in technical research and development discussions to enable continuing innovation within the province infrastructure.

Education and Experience:

• Bachelor’s degree in engineering, computer science or related field; equivalent experience considered.
• Minimum of five (5) years IT Support experience.
• Must have prior knowledge and a minimum of 5 years’ experience with WIFI networks
• Must have prior knowledge and a minimum of 5 years’ experience with LAN networks
• Must have prior knowledge in Office 365 and Microsoft Server 2016 with a minimum of 5 years’ experience.
• Minimum (3) years of Supervisory experience preferred.
• Previous experience working for nonprofit or healthcare environment preferred.
• A high level of accountability and the ability to prioritize and delegate are essential.
• The ability to thrive within a fast-paced, demanding support environment while maintaining high company standards. Proven analytical and problem-solving abilities.
• Outstanding customer service
• Strong documentation skills.