Program Director

SHOWER PROGRAM

Shower Power is a NYC-based 501(c)(3) nonprofit organization registered in New York state.

Shower Power’s flagship initiative is our shower program. We make private bathing facilities and personal care resources available to unhoused New Yorkers, and anyone else with limited hygiene access. The program is deeply guest-centric and affirms the dignity and worth of all our neighbors, especially those choosing to use the services we offer. We make sure freshly laundered towels, brand new socks, t-shirts, underwear, hoodies, and other items, plus a range of toiletries are made available to all our guests. We seek to make each guest’s shower experience as premium as possible. The program operates shower trailers in the warmer months and uses indoor showers at partner sites year-round. The program is powered by a mix of paid staff and trained volunteers.

POSITION SUMMARY:

Job Title: Program Director                        

Type: Part-Time, 20+ hours per week

The Shower Program Director role demands excellent people skills, organizational talent, and unflappable flexibility. A desire to serve without prejudice is essential. Some evenings and weekends may be required as the program expands.

This position reports to the Executive Director.

Key Duties

• Site supervision
• Day to day oversight of shower program, including management of program personnel (staff and volunteers)
• Administrative management of shower program and support to the Executive Director

Site Supervision

• Ensure safety of work environment, including compliance with relevant safety laws and guidance
• Maintain excellent guest relationships
• Ensure staff and volunteers are clear on their roles and responsibilities, including what actions to take in a crisis
• Maintain an up-to-date log of incidents and concerns, following escalation protocols, up to and including activating emergency services if required.

Shower Program

• Maintain a healthy, positive culture within the team
• Manage and supervise site personnel, maintaining a positive and welcoming environment in which Shower Power personnel are clear on their duties and guests are safe, comfortable, and have realistic expectations
• Communicate fully and clearly
• Maintain good relationships with host sites, building partners, key vendors, and partner service providers
• Ensure supplies are orderly, organized for rapid access as needed, and replenished in a timely fashion
• Track inventory and burn rates, ensuring timely re-ordering
• Manage laundry, ensuring a good supply of freshly laundered towels and same-day washing of used towels

Administrative Duties

• Maintain existing logs, etc.
• Initiate new tracking and other digital tools as needed
• Reliably track and report:
• Staff and volunteer hours
• Inventory use
• Guest and shower statistics
• Incidents
• Daily reports
• Timely ordering of supplies 
• Invoices and expenses

Required

• Excellent people skills
• Clear communication, including fluent use of relevant messaging apps
• Reliability
• Able to travel within the five boroughs. Our current active sites are in Ridgewood, Queens, and in downtown Brooklyn. We are pursuing additional locations
• Functional literacy
• Comfort with using devices such as smartphone, computer, or tablet, and with using and creating spreadsheets, etc.
• Willingness to learn and improve, and to participate in ongoing training
• Able to lift 40 lbs and to work outdoors spring-fall

Desired

• Current drivers license and comfort driving a large pickup truck in New York City
• Spanish, French and/or ASL
• Demonstrated business management skills
• MHFA certificate
• First Aid certificate
• De-escalation certified

Compensation

$32 p/hour with an expected minimum of 20 hours p/week