Volunteer and Community Outreach Manager

This is a full-time salaried position with a benefits package that includes vacation, medical, dental, vision and retirement. This position reports to the Director of Communications. The salary range for this role is $37,000 - $50,000 per year.

This is a hybrid position with a typical schedule of three days in the office and two days working from home. All employees are welcome to work from the office five days a week if preferred.

DUTIES AND RESPONSIBILITIES  

Volunteer Management

• Develop, implement, and oversee all aspects of the organization's volunteer program, including planning, program operations, and volunteer management.
• Develop and administer policies and procedures governing the volunteer programs and services, aligning them with the organization's mission and vision.
• Identify ways to improve efficiency and effectiveness with volunteer management to improve the volunteer experience, develop welcoming and inclusive opportunities, and to support Center initiatives. 
• Work closely with department leaders to assess volunteer needs, identify new opportunities, and design engaging volunteer roles across various programs and departments.
• Serve as the primary point of contact for corporate and community volunteer groups, establishing and maintaining partnerships with schools and organizations.
• Communicate clearly and promptly with potential volunteers, organizations and businesses looking for volunteer opportunities. 
• Utilize MailChimp to create and distribute e-newsletters and maintain website content dedicated to volunteer updates and programming.
• Manage and mentor high school students involved in service projects, providing guidance, support, and fostering a positive volunteer experience.
• Oversee the Center’s Toad Detour program, including management of Facebook posts, training sessions, and scheduling of shift managers.
• Oversee data management for volunteers, maintaining accurate records of volunteer profiles, volunteer hours, and ensuring adherence to clearance requirements. Compile reports on volunteer activities as needed or requested.
• Train volunteers to support the Center’s wide breadth of volunteer activities including stewardship activities and event support. 
• Supervise and train Center staff on volunteer management, training, and relationships. 

Community Outreach

• Collaborate with staff on special projects and initiatives to enhance the organization's overall effectiveness and identify opportunities to engage with the community. 
• Contribute to events across the organization and lead volunteers for event support. 
• Play a key role in establishing the policies and procedures for the Gear Borrowing Program, ensuring smooth operation.
• Facilitate community meetings related to work at the Center. 
• Cultivate and create collaborative partnerships with underserved communities and peer organizations who have a similar mission of environmental education, stewardship, and connecting people to the wonder of nature. 
• Manage and contribute to data collection for grants for community-based programs and initiatives. 
• Seek out grants and funding opportunities for community and volunteer programs. 

Expected Competencies

• Experience managing volunteers in similar settings.
• Excellent customer service mentality coupled with a strong desire to work with people.
• Strong written and verbal communications skills.
• Demonstrated ability in teamwork.
• Experience with community outreach preferred. 
• Public speaking and/or teaching skills
• Experience working with Mailchimp or another similar email program preferred. 
• Mastery of the full suite of computer programs, including Word/Docs, Excel/Sheets, etc. 

Physical Demands/Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While the Volunteer Manager spends most of their time indoors, the employee must be able to:

• Spend multiple hours outdoors in all weather (heat, cold, rain, snow).
• Hike 2-5 miles on rough terrain, keeping pace with both adults and children.
• Engage in sustained physical activity throughout the day.
• Lift up to 25 pounds.

Education, Experience, and Qualifications

The successful candidate will have at least two years’ experience in a comparable position in a similar institution. A strong grounding in natural sciences, and environmental education, with some combination of relevant education and experience, is welcome but not required. 

To Apply

Send your cover letter and resume to Mae Axelrod, Director of Communications, at mae@schuylkillcenter.org.

The Schuylkill Center is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or age. Women and minorities are encouraged to apply.