Operations and Drop In Coordinator

Operations & Drop-In Coordinator (updated 4/2024)

REPORTS TO: Recovery and Clinical Support Supervisor

LOCATION: Burien, Washington 

ABOUT US 

The Organization for Prostitution Survivors (OPS) was founded by survivors of commercial sexual exploitation (CSE) and allies to end the violence of prostitution and change cultural norms around oppression, exploitation, and violence against women. OPS provides services in three areas: (1) advocacy, harm reduction, and exit services for survivors, (2) education and training on CSE and changing cultural norms of gender-based violence, and (3) technical assistance and policy efforts to increase survivor access to social capital and political power, improve services for survivors, and end CSE. Around 80% of OPS staff are CSE survivors, and we prioritize elevating and empowering survivors across the organization, movement, and our communities.

DESCRIPTION OF DUTIES 

Helpline & Drop-in Center & Operations  Coordination

Job Duties:

• Manage OPS Helpline & waitlist. Log contacts in Apricot. Assess the urgency of the caller’s need. Add to the waitlist or refer to the appropriate staff. Share updates in weekly Case Consultation. Provide callers with weekly group information and resources
• Oversee and respond to visitors through the Ring camera.
• Monitor & recharge the RING battery as needed.
• Welcome & orient participants to the drop-in space; provide support and resources to all participants.
• Safety checks the physical space when you arrive and before leaving at the end of the day (heat, lights, garbage, doors locked, etc).
• Ensure that the drop-in space is functional and ready for opening (front and back rooms clean and wiped down, bathrooms, snacks stocked)
• Order and serve dinner to visitors.
• Organize & maintain supplies inventory anticipating needed items; placing and expediting orders for supplies; verifying receipt of supplies.
• Research, set up, and coordinate operations related to drop-in, including things like phone management systems, first aid training, and delivery, or other new initiatives.
• Monitor supplies budget ensuring compliance with budgeted allocations.
• Maintain daily drop-in center service tracking, paperwork filing, and data entry when applicable via our online system Apricot. 
• Coordinate and provide services in the drop-in center in compliance with contracts and grant awards.
• Support advocates, workshop facilitators, volunteers, and interns in conducting their work in the drop-in center space.
• Coordinate & schedule maintenance services as needed (property manager, cleaners, etc)
• Work collaboratively with staff to evaluate programming and collect participant feedback.
• Develop relationships with partners and foster meaningful collaboration with supportive services for the drop-in center (e.g. legal advocacy, medical services, etc), including attending and facilitating meetings with outside providers outside of drop-in center hours.
• Manage Accounting emails
• Maintain records of financial transactions in Quickbooks.  
• Assist direct service staff in supporting participants and modeling appropriate behavior management skills and interpersonal relationships.
• When needed, aid in participant conflict resolution, crisis intervention, and de-escalation.
• Participate in case consultations and debriefs with the Survivor Services team.
• Other duties, as assigned.

General Program and Staff Responsibilities:

• In coordination with other staff, ensure the drop-in space is a consistent, safe, compassionate, efficient, welcoming, and interactive environment.
• Participate in community collaborations, trainings, meetings, and partnerships to ensure the most appropriate and culturally relevant resources and referrals are available for participants.
• Deliver all services and strategies in a manner that is culturally sensitive and centers the strengths and dignity of the person, and ensure encounters and interactions are respectful and responsive to the beliefs and practices, sexual orientations, disability statuses, age, gender identities, cultural preferences, and linguistic needs of all individuals.
• Contribute as an active team player who values transparency and communication.
• Other duties, as assigned.

Qualifications and Skills:

• Strong organizational skills and ability to multitask
• Willingness to take initiative and work both collectively and autonomously
• Experience in utilizing de-escalation skills
• Tech and computer skills (e.g. sending emails and files, fixing a photocopier, troubleshooting issues with online software and databases, etc.)
• Empathetic and compassionate listener with the ability to problem-solve
• Ability to stay grounded and calm for participants during crisis  
• Ability to provide guided self-expression experiences to help clients recover from trauma
• Knowledge of therapeutic and recovery support 
• A working understanding of how trauma manifests in the body/mind, and the ability to provide resources for clients with codependency, addiction, PTSD
• A working knowledge of commercial sexual exploitation, gender-based violence, sexual assault, domestic violence, homelessness, and/or substance dependence 
• Theoretical and/or experiential understanding of complex trauma and systemic oppression particularly an understanding of sex/gender-based oppression, racism, and poverty. 
• Flexible, self-starter, and a team player 
• Effective written and verbal communication 
• Passion to create social systems change including the active dismantling of patriarchy, heterosexism, and classism 
• Open to new ideas and communicating across differences 
• Energetic optimist with a commitment to the mission of OPS 
• Commits to remaining clean and sober at all times while on OPS premises

Preferred Skills: 

• Understanding of CSE through lived experience and/or work/education history 
• A combination of work experience lived experience, and education comparable to a BA in a social service or social science discipline
• 1 year experience with program coordination
• Knowledge of and experience utilizing relevant local referral services systems, and resources
• Experience partnering and networking with agencies on behalf of CSE or related issues

Transportation and Physical Requirements:

This role requires access to reliable transportation and an ability to perform moderate physical work.

Schedule:

36-hour work week completed Monday through Friday, with the occasional evening or Saturday shift. OPS employees are currently working a mixture of remote and in-person shifts while our office is closed due to COVID-19 safety protocol. For this position, upon return to in-person services, work will take place on-site Tuesdays and Thursdays during the hours of 11 am-6 pm. Outside of those hours, OPS staff can flex their remaining schedules as needed and appropriate. Standard work hours are between 10 am-6 pm. In-person work will include duties at our Burien office and outreach/partner meetings in Seattle. Must be able to lift up to 50 lbs.

Compensation and Benefits: 

• $25- $27 per hour 
• OPS considers 1 FTE as 36 hours a week. 
• OPS provides vacation, paid holidays (including a winter break), and sick leave after the successful completion of the introductory period. 
• OPS provides full employer-covered medical, dental, STD/LTD insurance, and other employee benefits 

To Apply: 

• In one document, send a resume and cover letter to leadership@seattleops.org
• Applications will be reviewed on a rolling basis until the position is filled. 

OPS IS AN EQUAL OPPORTUNITY EMPLOYER

SURVIVORS OF COMMERCIAL SEXUAL EXPLOITATION, WOMEN, AND PEOPLE OF COLOR ARE ENCOURAGED TO APPLY

OPS supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing, and embracing diverse perspectives and experiences in all we do.

OPS is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, color, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.

• $25- $28 per hour 
• OPS considers 1 FTE as 36 hours a week. 
• OPS provides vacation, paid holidays (including a winter break), and sick leave after the successful completion of the introductory period. 
• OPS provides full employer-covered medical, dental, STD/LTD insurance, and other employee benefits