Director of Operations

About the National Association of Regional Councils

The National Association of Regional Councils is a non-profit membership association based in Washington, DC. NARC represents regional and metropolitan planning organizations across the nation, providing policy, program, and technical support across a wide array of issue areas. After more than 50 years in operation, NARC has a solid base from which to launch a new era of growth and opportunity for the organization. We seek an experienced professional and self-starter to support existing staff and contribute to the growth and direction of the organization.

About the Director of Operations Position

The Director of Operations is a new, senior-level position at NARC, reporting to the Executive Director, and plays a pivotal role in shaping the organization’s culture, identity, and strategic approach. As a membership organization, this work involves maintaining and strengthening NARC’s relationship with its Board of Directors and existing members, increasing member engagement, and recruiting new members. The Director of Operations is part of a new leadership team which is readying NARC for near-term growth and long-term success. The role requires outstanding organizational, communication, interpersonal, and leadership skills and an ability to develop innovative solutions and explore new perspectives.

As a small organization where everybody contributes at times to ensure every job gets done, we seek a team member that is flexible enough to oversee administrative, operational, and other functions while taking an active role in strategy development, member relations and recruitment, and conference development and execution.

Position Summary

The Director of Operations will primarily: (1) Provide direct oversight of new and existing staff across several areas including communications, member relations, member recruitment, program development and grant management, and other emerging functionalities; (2) Develop, implement, and monitor operational systems and processes, including internal standard operating procedures and performance measurement; and (3) Ensure NARC’s initiatives and activities align with the needs and desires of the organization’s broader membership. The Director will serve as the principal advisor on such matters to the Executive Director of NARC.

The Director of Operations will play a significant role in developing and executing strategic initiatives across the organization, in coordinating and consultation with the executive director; and play a supporting role in developing and executing NARC’s federal policy initiatives in areas including transportation, economic and community development, workforce, aging, public safety, and environment, in coordinating and consultation with the executive director and policy staff.

Key Responsibilities

• Work closely with staff to create a cohesive and effective team designed to meet organizational objectives.
• Perform key management responsibilities, including hiring and on-boarding new staff, organizing and overseeing the work of direct report staff, and conducting regular performance evaluations.
• Collaborate with the executive director to develop strategic operational plans and policies.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Contribute to the success of NARC’s annual slate of conferences.
• Oversee the maintenance and use of the organization’s association management software system (currently Naylor).
• Engage internal staff, member organizations, and external partners to make decisions regarding operational activity and strategic goals.
• Develop and implement processes and key metrics to ensure efficient and timely deliverables.
• Be prepared (and excited) to take on other responsibilities as opportunities and challenges arise. As an employee of a small team, the Director will undoubtedly be involved in additional activities, events, and new projects not described here.
• Represent the organization externally as needed.

Required skills and qualifications

• Bachelor’s degree (or equivalent) in a related field.
• Seven years of experience in a field related to our industry (regional governance, planning, policy, government, etc.) or related to nonprofit or association management.
• Excellent organizational, communication, and leadership skills, backed by previous professional success.
• Successful team management and leadership experience.
• Proven ability to plan and manage for efficiency and productivity.
• Track record of resourcefulness, creativity, and tenacity in devising solutions to problems; flexibility and adaptability; initiative-taking; and ability to contribute to team success.

Preferred skills and qualifications

• Advanced degree in a related field.
• Experience working for or with a membership association.
• Demonstrated success in developing and executing strategic initiatives.
• Public policy experience.

Salary and benefits

• Salary: $75,000 - $95,000, depending on factors such as relevant experience, specific skills and competencies, and educational attainment.
• Full benefits package including health insurance, retirement plan with employer match, generous vacation and personal leave, and more.
• Hybrid work schedule. Approximately 40-60% in office, subject to change.

Additional Information

The National Association of Regional Councils operates in a hybrid capacity with an office located in Capitol Hill, Washington, DC (near Union Station). Preference will be given to those in the greater Washington, DC metropolitan area. This is a full-time exempt position requiring some travel and occasional evening and weekend work.