Audience Services Administrator

Roundabout Theatre Company, New York’s leading not-for-profit theatre, is seeking a detail-oriented individual with demonstrated experience in providing administrative support for sales, call centers, or ticketing operations.  

Reporting primarily to the Associate Director of Call Center Operations, the Audience Services Administrator will play a critical role in maintaining administrative functions for Roundabout’s Audience Services department. The Audience Services department encompasses customer service for Roundabout produced productions and our rentals through our inbound call center and venue box offices as well as our robust access programs.  

Ideally this role’s set schedule would be Tuesday through Saturday. However, because the Audience Services department operates seven days a week, we are open to discussing a set schedule that is different provided it fits within our business needs.  

This is some of what the Audience Services Administrator will do:  

• Researching, documenting, and responding to credit card disputes and unresolved transactions with Finance and Sales and Analytics Departments 
• Daily, weekly, monthly call center-related reporting 
• Reviewing print materials, emails, applications, and websites for functionality 
• Coordinating customer service-related outreach 
• Invoicing, supply management and ordering 
• Coordinating set-up of access services with service providers. 

This is some of what the Audience Services Administrator should bring:   

• 1-3 years’ experience. Customer service or sales support and/or ticketing experience preferred. 
• Experience with Tessitura ticketing system (or comparable technology) and/or call center management software preferred  
• An elevated level of computer proficiency with knowledge of Microsoft Office programs especially Word, Excel, and Outlook. Experience with data visualization a plus. 
• Ability to quickly and accurately collect and synthesize data for reporting purposes  
• Attention to detail and ability to adapt to changes in a fast-paced environment  
• Collaborative working style with the ability to take on new tasks, challenges and responsibilities as necessary  
• Previous experience within an arts organization is preferred and a passion for theatre and performing arts is a bonus.   

This is a full-time, non-exempt position with Roundabout’s excellent benefits package. The salary range for this role is $42,000-$44,500 annually plus any overtime for hours worked over 40 in a workweek. 

Roundabout celebrates the power of theatre by spotlighting classics from the past, cultivating new works of the present and educating minds for the future    

Read more about Roundabout’s work, culture, and commitment to the future at https://www.roundabouttheatre.org/about/    

As a theatre company and a long-standing member of many communities, Roundabout believes in the importance of words, the impact of action, and the healing capacity of shared stories. Roundabout has created a five-year strategic plan to evaluate and evolve how we address Equity, Diversity, Inclusion and Anti-Racism in our work, workplaces, and our community. Conceived by a team of 29 staff members in collaboration with the Board EDI Committee following a company-wide assessment in October 2019, the plan was launched in September 2021. Learn more HERE.   

 To this end, Roundabout Theatre Company is an Equal Opportunity Employer that strives to represent individuals from all walks of life in its workforce. We want our employment community to be a representation of the diverse world we live in. As such, we strongly encourage people from underrepresented groups to apply, and we ensure that every candidate who applies for a position at Roundabout Theatre Company is treated equally and fairly without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status and any other factor prohibited by law. We believe diversity in our teammates is paramount to our success as a not-for-profit theatre serving all communities in New York.  

Please forward cover letter and resume in PDF or Word format to: jobs@roundabouttheatre.org – and use code ASA-0524 in the subject line. If you require reasonable accommodation to participate in the interview process, please indicate in your email.  No phone calls please.   

As part of our application process, we ask that candidates consider completing a survey. This is voluntary and survey information will be anonymous and kept separate from application materials. Click on this link to access the survey.