Family Service Supervisor

Organizational Summary

Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams. 

Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes 8 core program areas: Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development.  Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year. 

Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit www.unionsettlement.org

Position: Family Service Supervisor                                                          

Department: Early Childhood Education

Reports to: Associate Director of Social Services                        

Hours: Full-time (35 hours weekly)

Salary: $70,000 - $80,000                                                                       

FLSA: Non-Exempt

Location: On-site

Position Summary:

The Family Services Supervisor is responsible for supervising Family Service staff in the provision of family support and engagement services. This position supervises the implementation of the program’s Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) policies and procedures in accordance with Head Start Program Performance Standards. Under the supervision of the Associate Director for Social Services, this position leads the program’s family engagement through parent committees and supports the implementation of the Delegate Agency Policy Committee (DAPC). This position ensures the provision of services to families to support them in meeting their family goals through direct services and referrals.

Responsibilities:

• Design, implement, and supervise the provision of family engagement services to engage families in their children’s learning and development and support parent-child relationships, including specific strategies for father engagement
• Support, coach, and supervise staff in developing relationships with families by providing services that promote trust and respect and that support positive child and family outcomes
• Ensure ongoing two-way communication between staff and families to create welcoming program environments that incorporate the unique cultural, ethnic, and linguistic backgrounds of families in the program and community
• Support, coach, and supervise family service staff in the development of collaborative relationships with families through a family partnership process that identifies needs, interests, strengths, goals, and services and resources that support family well-being, including family safety, health, and economic stability
• Support the implementation and supervision of research-based parenting curricula that build on parents’ knowledge and offer parents the opportunity to practice parenting skills to promote children’s learning and development.
• Supports the implementation of the program’s Delegate Agency Policy Council in collaboration with the Program Director and the Associate Director for Social Services
• Collaborate with other senior staff in offering opportunities for parents and family members to be involved in the program’s education services.
• Collaborate with the management team in implementing annual program self-assessments, staff evaluations, professional development, and monitoring compliance with Head Start Program Performance Standards and Article 47 regulations.
• Develop, maintain, track, and report key performance indicators and data to ensure compliance with Head Start Program Performance Standards
• Ensure that family service staff is maintain updated information in the database system and provides regular reports and updates
• Obtain required training to maintain compliance with Head Start Program Performance Standards and Article 47
• Additional duties as assigned by the ECE Program Director or Associate Director of Social Services

Qualifications:

• Master’s degree in social work, psychology, counseling, mental health, or related field preferred.
• BA in SW, psychology, counseling, or related field with at least three to five years of experience in an educational, clinical, or community setting serving families with young children.
• At least three years of experience supervising, coaching, or mentoring staff, graduate or undergraduate students, or volunteers
• Multilingual English/Spanish/Chinese preferred
• Strong interpersonal, communication, and organizational skills
• Knowledge and experience of principles of family support and case management
• Knowledge of East Harlem community strongly preferred.

CO R E CO M P E T E N C IE S

• Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
• Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
• Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
• Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
• Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard

Union Settlement’s Diversity, Equity & Inclusion Commitment

Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.