Office Manager

Organization Description:

Founded in 1988 by Paul Newman, The Hole in the Wall Gang Camp provides “a different kind of healing” to thousands of children with serious illnesses and their families annually – all completely free of charge. For many of these children and families, Hole in the Wall provides multiple Camp experiences throughout the year at the facility in Ashford, Conn, in dozens of hospitals and clinics, directly in camper homes and communities and through other outreach activities across the Northeast and Mid-Atlantic.

Position Description:

Function as an office manager, including receptionist responsibilities, answering phone calls, and greeting guests to Camp. Provide administrative support to the Admissions Department,  Program Department as well as additional support to the Camp Director. In fulfilling these responsibilities, the Office Manager will, at all times, model and transmit the Camp culture of Safety, Respect, and Love.

Our Office Manager can expect to…

• Answer multiple lines, take accurate messages or transfer calls to appropriate extensions (must be familiar with responsibilities of staff to be able to refer to appropriate extensions.)
• Greet visitors and provide information as requested.
• Ensure reception area is clean and orderly in appearance.
• Provide administrative support to Admissions Department and overall Camp as needed.
• Manage Camp checking account and American Express account.
• Manage guest calendar for Camp visitors.
• Manage day to day office operations including ordering and inventory of office supplies, process returned mail, monitor multiple outlook inboxes, responding to and redirecting emails as needed.
• Oversee maintenance and proper functioning of office equipment in conjunction with IT Vendors.
• Manage Camp store: Oversee ordering, inventory, enter data in point of sale system, and merchandise display.
• Monitor e-fax and fax machine.
• Manage camper photo process including, annually updating each camper and family's photograph in Salesforce to be used as a method of identification. Coordinate data entry for family photo sharing application.
• Support admissions coordinator(s) in processing camper and family applications including data entry and communication with families.
• Assist with registration/departure process during Summer and Family weekends.
• Maintain confidentiality in regards to medical information of campers, families, and staff.
• Coordinate transportation logistics for individual campers and their families, following outlined policy and procedure.
• Assist with special projects and performs additional duties as assigned.
• Be responsible for knowing and adhering to the policies and procedures contained within the Camp Manual.

Our Office Manager should have…

• 2-3 years of Administrative experience or equivalent.
• The ability to establish positive relationships with a variety of people in multicultural environments.
• Excellent telephone/receptionist skills.
• Strong organizational and administrative abilities.
• Strong written and verbal communication skills.
• Computer literacy, specifically MS Office Suite, database knowledge, Outlook and internet.
• Familiarity with checking accounts and keeping ledgers.
• A valid driver's license and driving record which meets HITWG insurance carrier requirements. Ability to travel to assigned worksites.
• The ability to operate a computer.
• The ability to work extended hours (especially during the summer season), including evenings and weekends.

The Hole in the Wall Gang Camp provides a very competitive salary, a generous benefits package, and growth opportunities for high contributors. To apply, please use the provided link. Due to the volume of resumes received, you will be contacted only if there is interest in pursuing your application. No phone calls please. 

The Hole in the Wall Gang Camp is an Equal Opportunity Employer, does not discriminate on the basis of age, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, and is committed to a diverse workforce.

• 10 Paid Holidays
• 27 Days Paid Time Off
• Paid Parental Leave (both parents)
• Paid Bereavement Leave
• Paid Jury Duty
• Tuition Reimbursement
• Healthcare Plan (Medical, Dental, Vision, Prescription)
• Medical Co-Pay and Insurance Deductible Reimbursement
• Life Insurance
• Long-Term Disability Insurance
• Wellness Reimbursement
• 403(b) and Roth 403(b) Retirement Plans