Program Trainer

Job Title: Program Trainer                          

Department: Compliance and Program Supports

Reports To: Training Manager

FLSA: This is a full time (37.50 hours per week), Non-Exempt Union Position

Level: 7

Salary: $55,940.24 - $59,346.89

About Children’s Council

For 50 years, Children's Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 140 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.  

Position Summary

Under the direction of the Training Manager, this role will train new and existing staff members on the job responsibilities within Children's Council's provider services teams, with a primary focus on the workforce compensation team. He/she/they will help staff to understand, use, and train educators on software programs. The Program Trainer understands the nuances of adult learning to ensure staff's understanding of the child care educators and programs receiving services from Children’s Council, as well as the policies and procedures governing our programs.

Key Qualities

• You are a subject matter expert, using your thorough understanding of our systems to effectively train staff.
• Your approachable, friendly nature allows you to gain key insights from staff to inform trainings.
• You value feedback as a critical element in continuously improving outputs and outcomes.

Primary Responsibilities

• Develops training plans, tools, and materials for provider services staff in collaboration with supervisor and funders, conducts trainings accordingly or as-needed.
• Collaborates with manager to assess the training needs of department staff and identify knowledge gaps through analysis of QA data.
• Creates and maintains internal training materials and ensures all client handbooks/program collateral is up to date in the appropriate language.
• Assists manager with maintenance of program software databases and implementation of software updates, patches, etc.
• Assists manager in the planning of new software programs to administer services at the local or State level, leads the implementation of the software with manager’s support.
• Supports and responds to staff’s day-to-day questions around program administration and client support or software-related questions or issues.
• Uses data from trainee evaluations and learning assessments to continuously improve trainings.
• Assists manager in the planning and development of key performance indicators (KPIs) to monitor and continuously improve services.
• Compiles, submits on-time State and local reporting in accordance with all applicable requirements.
• Will perform other related duties as assigned.

Qualifications

• 2-3 years of proven performance and experience in the social services field (i.e. providing direct services for child care, subsidy administration, resource/referral) or equivalent lived experience.
• Prior experience training adult learners; presenting information to groups or facilitating meetings.
• Prior experience with expert-level knowledge of a rapidly changing subject matter.
• Proficiency with Microsoft Office and Google suites; comfort with learning new software programs.
• Ability to manage projects, meet deadlines, while working with minimal supervision.
• Excellent written and verbal communication skills.

Physical Requirements

• Must be able to move throughout the office, access files; ability to meet with staff and external partners in the community. 
• Require the mental acuity to perform the essential functions as outlined in an accurate and timely fashion. 

BACKGROUND CHECK:

All offers of employment are contingent upon successfully completing this process.

COVID Policies:

All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Hybrid Work:

We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. There are a few roles where the hybrid schedule is not conducive. Similarly, there are a few positions that operate 100% remotely.

All applicants should be comfortable with both the remote and in office scenarios.

Salary: $55,940.24 - $59,346.89

Medical, dental, vision, Long-term disability, Life & Pet Insurance / 8.5% Employer 401K Matching program/ Tuition Reimbursement / FSA, HSA & Transit Commuter Benefits / Generous PTO accrual - 5 weeks annually / 15 paid holidays / Lunch-n-Learn Training Program.

Equal Opportunity & Equity Statement:

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.