Job Summary:
The Senior Programs Manager
provides program leadership and accountability through intensive staff management, training, and evaluation; ensuring efficient service provision; and coordinating and resolving program challenges with other agency managers. The position will provide oversight and support for all ACC DC Metro’s Silver Spring office programs. The Position will be responsible for the reporting and ongoing compliance of state, federal, and private contracts. The Senior Programs Manager will ensure that program goals are established met and reported accurately to the agency Director and respective funding agencies. The position will directly supervise staff, providing procedures and policies, guidance, training, accountability for performance, and day-to-day scheduling for staff in all Silver Spring departments. The position will work with ACC’s program management team to create supportive and complementary programming to assist refugees as they integrate into the local community. The position will actively meet with and coordinate across departments to ensure streamlined and efficient service provision.
Key Responsibilities
1) Program Management
Ensure consistent, timely, and effective communication between all program departments to ensure efficient workflow and timely services to clients.
· Collaboratively address program challenges and implement solutions, in coordination with all program
managers. Coordinates and leads trainings, ensuring that staff receives the necessary tools to execute duties efficiently and effectively, and enhancing staff morale and professional growth.
. Raises awareness and generates community support through the building of relationships with local area community leaders and institutions, funders, and mainstream stakeholders.
. Represent ECDC/ACC DC Metro programs at meetings with partners, funders, and other organizations and community stakeholders.
2) Program Financial Management
· Manage non-personnel sections of all program budgets to ensure spending is timely and
effective.
· Monitors program budgets, making sure that expenditures fall within established budgets.
· Review and authorize staff expense reimbursement fund requests and program expenditures.
· Review and authorize all programs’ client expense fund requests.
. Understand cash assistance policies related to providing direct payments to refugee clients.
· Ensure all transactions comply with ECDC financial policies and procedures.
3) Program Staff Management
. Supervises all program managers and processing staff, including overseeing job duties.
· Provide and oversee general onboarding for all new Maryland office staff, including providing training on standard office operating procedures/policies, Maryland office programs, and structure.
· Conduct ongoing oversight of new staff training by managers.
· Sets annual performance goals with the ECDC/ACC DC Metro Director and conducts annual performance evaluations.
· Coordinate or provide coverage to staff during their absence to avoid a vacuum in service delivery.
. Coordinate with the agency HR to hire and terminate staff members.
· Coordinate and facilitate biweekly Silver Spring staff office meetings and provide program updates.
· Attend biweekly meetings with the Resource Development Manager to communicate office needs concerning volunteers/interns, and donations.
· Attend monthly management meetings and provide program updates.
· Coordinate and facilitate quarterly all ECDC/ACC DC Metro staff meetings.
4) Program Monitoring, Evaluation and Reporting
. Coordinate case file review plan to ensure service provision and documentation quality and
compliance, including:
o Conduct regular, direct reviews of all ECDC/ACC DC Metro case files to ensure service provision and documentation quality and compliance.
o Coordinate and monitor monthly file review plan for Resettlement & Economic Empowerment Program Managers and conduct direct quarterly file review for all programs.
o Review service documentation in program database and provide feedback to the program staff to ensure ongoing compliance and the highest quality service provision.
o Supervise all staff’s use of the ACC database, including ensuring correct usage by staff, providing ongoing
training/guidance on mandatory database functions and troubleshooting issues.
· Ensure data integrity and accuracy.
· Complete and submit monthly, semi-annual, and annual program reports as required by the State and Federal government and other funders, including:
o Monthly submission of RSS, RTCA and ECMP client enrollment, placement, and direct assistance invoice reports, as well as MG Match report (submitted to Senior Program and Grant Manager).
o Monthly MG Client Roster (submitted to MG Program Officer).
o Monthly submission of program Interpretation & Donation Logs.
o Monthly submission of IOM, R&P and CO reports.
o Quarterly submission of PC report.
o Semi-annual MORA narrative and Excel reports (for RSS, RTCA, ECMP, SOR, and RYMP), as well as MG
Self-Sufficiency Status Reports.
o Annual MG Narrative Report.
o Submission of incidental reports as needed.
· Lead preparation for monitoring visits (audits) by ECDC headquarters personnel and Federal or State funders, including writing pre-monitoring questionnaires, coordinating, monitoring activities, and responding to monitoring results.
5) Program Development
· Works with the program managers in conducting long-range strategic planning identifying priorities and new areas of service raising ECDC’s visibility, and garnering resources.
· Collaborate with the Resource Development Manager to plan retreats and professional development training
for all staff, as well as plan ECDC/ACC DC Metro Annual First Refugee Thanksgiving Dinner, World Refugee Day, and other fundraising events.
6) Office Management
. Provide upkeep of the ACC van, including
. Other duties as assigned.
Supervision Exercised. This position will have supervision responsibilities,
including helping with interviewing and training employees, volunteers, and
interns; planning, assigning, and directing work; rewarding and disciplining.
employees; addressing complaints; and resolving problems.
Education, Experience, Knowledge, Skills and Abilities
. Three to four (3-4) years of progressive work experience with social
. Coalition-building
Licenses/Certifications: Must have a driver’s license and good driving record.
Physical Demands
· Moderate physical activity, which includes standing, sitting, lifting and/or walking.
· Ability to see within normal parameters.
· Ability to hear within normal parameters.
· Requires local travel to meetings.
· Ability to maintain emotional control under stress.
Environmental Factors: Work is primarily indoors in a climate-controlled building.
Contact with Others: The position involves regular contact with resettlement network affiliates; local, state, and federal government agency employees, private sector organizations, ECDC/ACC staff and community members.
Other Information: All employees are expected to comply with ECDC’s employment policies while carrying out their work. The range of responsibilities outlined above may change from time to time to reflect the changing needs of the organization.
Confidentiality: All employees are required to work in a confidential manner in all aspects of their work.
Proof of Eligibility to Work in the United States: All employees must submit proof of identity and their
legal authorization to work in the United States. (If a prospective employee fails to submit this proof of work authorization, federal law prohibits ECDC from hiring the person.)
Physical Demands
· Moderate physical activity, which includes standing, sitting, lifting and/or walking.
· Ability to see within normal parameters.
· Ability to hear within normal parameters.
· Requires local travel to meetings.
· Ability to maintain emotional control under stress.
TO APPLY. Submit: (1) a cover letter; (2) a résumé; (3) salary requirement via email to acc-dcva@ecdcus.org
No telephone inquiries, please.
Job Summary:
The Senior Programs Manager
provides program leadership and accountability through intensive staff management, training, and evaluation; ensuring efficient service provision; and coordinating and resolving program…
TO APPLY. Submit: (1) a cover letter; (2) a résumé; (3) salary requirement via email to acc-hr@ecdcus.org
No telephone inquiries, please.
TO APPLY. Submit: (1) a cover letter; (2) a résumé; (3) salary requirement via email to acc-hr@ecdcus.org
No telephone inquiries, please.