Supportive Services Counselor with At The Crossroads

Schedule:  Full-time, 40 hours/week, including outreach up to four nights a week (currently M&F) in the Downtown/Tenderloin neighborhood of San Francisco. On evenings when outreach occurs, Counselors can work as late as midnight.  Counselors will be required to hold in-person office hours 2-3 times per week, from 2:30-5:30pm, and attend certain required weekly meetings.

Application Deadline:​ rolling basis

MISSION

At The Crossroads cultivates long-term relationships with unhoused young people who would otherwise be disconnected from consistent support Learn more about ATC’s mission at: www.atthecrossroads.org.

RESPONSIBILITIES

Outreach

Counselors walk the Downtown/Tenderloin neighborhood as a team of two or three staff, distributing basic needs supplies, food, and resources, while developing counseling relationships at a pace determined by the young people we aim to serve. 

Counseling

At The Crossroads practices a harm-reduction philosophy in our work with clients. Our counselors support clients in generating their own goals and solutions, rather than giving advice or using their own lives to instruct others. Ongoing supervision, peer support, and mentorship are key to supporting our counseling team and the work of At The Crossroads. 

Counselors meet with established clients long term, well into adulthood. These meetings range from simple conversations and accessing basic needs supplies to more complex counseling, creating action plans and providing in-depth personalized referrals. Meetings with clients generally take place on the streets, in public places, at our office, within the San Francisco County jail, and local hospitals. Counselors may also provide support to clients through the Rising Up Initiative and/or accompany clients to appointments and intakes with other community based organizations.

QUALIFICATIONS

At The Crossroads has a very specific philosophy that guides our work, and having organizational alignment around our philosophy is imperative. Please read this section carefully. 

Required:

• Comfort and demonstrated ability to work with young people from diverse ethnic, racial, religious and socioeconomic backgrounds
• Willing to work at night, and be generally flexible with your time 
• Proficiency using Microsoft Office and Google platforms
• Great listening skills, and the ability to think critically and sensitively
• Have strong sense of one’s personal strengths and challenges
• High standards of professionalism 
• Ability to work effectively and efficiently in an often busy, sometimes chaotic environment
• Applicants must be 21 or older
• Physical ability to lift and carry a backpack up to 40 lbs.
• Travel within the 9 Bay Area counties for client meetings 

Preferred:

• Two years relevant professional and/or personal experience with street outreach
• Experience working with incarcerated populations 
• Direct service experience  
• If in recovery, two continuous years of recovery are suggested
• If you have had lived experience within ATC’s population, at least two continuous years of job and housing stability strongly encouraged
• Fluency or ability to converse in multiple languages an asset

ATC covers 99% employee premiums for medical, dental and vision plans. We also cover 70% of dependent plans.

We offer generous time off policies, wellness funds, commuting support and professional development funds.