IOM Travel Loan Program Officer

Position:                     IOM Travel Loan

Program Officer

Department: Administration

Reports to:      IOM Travel Loan Program

Manager

Status:                        Full-Time/Non-Exempt

Location:                    Arlington, Virginia

Background: IOM provides refugees with loans to cover the cost of

their transportation to the U.S. The travel loan is an interest-free loan that

pays for the cost of travel for refugee and their families. ECDC has an IOM

loan processing unit at its HQ office in Arlington, Virginia, which collects

the loans on behalf of IOM for the refugees it resettles. Per their agreement

with the IOM, refugee borrowers are expected to repay this travel loan once

they resettle in the U.S. ECDC’s Travel Loan team assists clients for up to

five years as they repay their loans.

Job Overview: The Program Officer is

involved in the day-to-day operations of IOM travel loan processing, executing

all loan repayment-related processes, and communicating regularly with clients

via phone. The position is responsible for keeping travel loan accounts and

financial records current by applying bookkeeping principles. 

Key Responsibilities

Loan

Collection

·        

Learn the details and

requirements of the IOM Memorandum of Understanding (MOU) to comply with the

MOU requirements and manage ECDC’s IOM loan collection process.

·        

Oversee all processes related to travel loan

collection.

·        

Process and enter loan repayments in the loan database

processing system.

·        

Use ECDC’s database to update loan accounts,

addresses, and social security numbers.

·        

Generate monthly

statements and letters; and create new billing accounts.

·        

Follow up and ensure

that ECDC’s loan collection licenses and renewals are processed on time.

·        

Maintain current addresses for clients,

including employing skip tracing techniques, updating the database, and doing research.

·        

Provide the ECDC Finance

Department with monthly IOM Loan activity reports.

·        

Provide ECDC management

with a monthly reconciled audit trail of all loan processes and adjustments.

Communications

·        

Develop and mail monthly

statements as well as periodic letters to clients.

·        

Communicate regularly via phone with refugees,

and caseworkers. Respond to telephone,

email, and mail inquiries, and answer questions while meeting and exceeding

customer expectations of customer service by showing your customers that you care

about and value them.

·        

Provide timely responses

with correct information; demonstrate a consistent commitment to problem-solving;

and exhibit respectful behavior.

·        

Ensure accurate documentation of all client

communication within the loan system, including case notes, correspondence, and

changes in loan terms.

Client Management

·        

Troubleshoot exception payments, including

sending letters to clients who have sent checks with insufficient funds in their

bank accounts.

·        

Investigate any discrepancy in loan amounts

with IOM and reconcile with client accounts.

·        

Assist clients in researching and resolving

missing payments and other loan-related problems.

·        

Maintain client confidentiality and protect

sensitive client data.

Qualifications

·        

Bachelor’s degree in business administration,

accounting, finance, or a related field.

·        

A minimum of three years of progressive loan

collection or banking experience is preferred.

·        

Excellent interpersonal skills, including the

ability to communicate with clients from around the world effectively and

diplomatically.

·        

Experience working in a multicultural work

environment productively in a team environment and independently with the

ability to meet unexpected demands

·        

Fluency in both spoken and written English and

the ability to use cross-cultural communication skills to

avoid miscommunication and misinterpretation.

·        

The ability to present complicated information

easily and accurately.

·        

Proficient use of Microsoft Word, Excel, the

Internet, and computer/online database systems.

·        

Demonstrated problem-solving skills, good

judgment, and attention to detail.

·        

Knowledge of the Fair Credit Reporting Act, the

Fair and Accurate Credit Transaction Act, and the Fair Debt Collections

Practices Act.

·        

Able to plan and manage work to meet deadlines;

occasionally under limited time constraints.

·        

Commitment to ECDC’s core values and the ability

to adhere to those values in relationships with clients, colleagues, and

partners.

Standard Working Environment

This

position will be based at ECDC’s Arlington, Virginia, headquarters location,

working four days in the office and one day a week at home.

 ECDC BENEFITS PACKAGES

·         Medical, dental, and vision insurance are available on the first day of employment. ECDC contributes 80% of the premium.

·         Life insurance that pays two years’ salary for full-time employees at no cost to employees.

·         Short- and long-term disability insurance; including workmen’s compensation at no cost to employees.

·         Generous 403b retirement plan after a new employee completes one year on the job. ECDC contributes up to 10% of the employee’s annual salary for all qualified employees.

·         Twelve (12) federal holidays plus 2 half-day holidays for Christmas and New Year's Eve; 15 Vacation days per year (first 5 years); and 10 Sick days per year.