Director of Shelter & Community Services

Join our team as the Director of Shelter & Community Services and help us create a community where people find hope and discover possibility. At the Upper Valley Haven, we are committed to delivering essential human services to the people of the Upper Valley – we are large enough to make a difference while creating a warm, human experience for all we serve.

The Upper Valley Haven is a private nonprofit that provides support and assistance to community members struggling with poverty in Vermont and New Hampshire. We meet people where they are, address immediate needs through food and shelter, and offer longer-term solutions that foster independence and housing stability. Everyone deserves to have their basic needs met and a community is stronger when we offer a hand up to our most vulnerable neighbors.

Overview

As our Director of Shelter & Community Services, reporting to the Executive Director, and as a member of the Upper Valley Haven's Leadership team, you will have responsibility for all program planning, operations, and staffing of our adult and family shelters, supportive housing services, community outreach services, children’s services and future expansion projects.

In this role, you will:

• Lead and manage a comprehensive array of services and programs such as the haven adult and family shelters, supported housing case management, community outreach, landlord liaison, and after school  and summer children's programs.
• Lead three direct reports—Adult Program Manager/Family Program Manager, and Landlord Liaison—and 30 indirect employees.
• Review services being offered and develop new programs as needs emerge.
• Be active in advocacy with local and statewide organizations concerned with homelessness and supported housing. Lead our public response to critical issues of concern to our mission.
• Ensure our services comply with all federal, state, funding, and city regulations, certifications, and grant and licensing requirements.
• This position requires on-call coverage once every five weeks for after-hour calls from shelter staff for emergency/urgent matters.

Benefits

Our benefits package includes medical, dental, vision, paid holidays, over 5 weeks paid time off, life insurance, short term disability insurance and a matching 403(b) retirement plan. We invest in the growth and development of our staff with a role-based, funded learning and development plan. Staff are encouraged to participate in staff-led committees to identify and advance organizational initiatives. We are a dog-friendly workplace.

Compensation 

This is a full-time opportunity with a flexible hybrid work schedule. The salary range is $80,000 to $95,000 depending on education and experience. 

Requirements

Qualified applicants will have:

• Master’s Degree in Social Work, Psychology, Human Services or similar degree
• 10+ years of professional experience in human services, working with the shelter, outreach, or related work
• Senior leadership experience supervising seasoned staff operating multiple human services programs with fiscal responsibility

Other professional and leadership competencies that are critical to the success of this position are: 

• Strong relationship builder and communicator with experience leading diverse work teams
• Successful experience in program reporting, measurement, and evaluation
• Excellent oral and written communication skills; ability to be detail oriented in all notes and documentation
• Experience in team building, program development/management, problem-solving, and community building
• Ability to analyze needs and apply resources effectively to meet those needs
• Ability to achieve targeted results through motivating, mobilizing, and delegating to others
• Passionate about the Haven's mission and able to promote and communicate the mission and values of the Haven to external and internal stakeholders

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Hybrid Work Schedule: Onsite/Remote. Monday - Friday, business hours. On-call once every four weeks for after-hour calls from shelter staff for an emergency/urgent matter.

Additional benefits: Dog-Friendly workplace. Employer-paid contribution up to 100% of healthcare premiums (Medical, Dental, Vision), reimbursement for qualified medical expenses, a robust Employee Assistance Program, Paid holidays, plus 26 days' vacation, 6 paid holidays, 403b Retirement Plan and employer-paid life insurance.