Adjunct IT Support Course Instructor

Climb Hire’s mission is to create economic opportunity and mobility. We train and prepare diverse and determined working adults earning below the livable wage for entry-level jobs in corporate America through our learning tracks. Most Climbers are between the ages of 22 and 40, and the majority do not hold four-year degrees. We’re not just a class; we’re a community. 

Relationship-building is at the core of our model since we know that 9 out of 10 job seekers land roles through warm connections versus applying cold. Our community is built on “paying it forward”: we forge a network of peers and alumni who empower each other in every way through job referrals and emotional and intellectual support. 80% of our first and second cohorts secured jobs that increased their income 2-3x. 

This is a remote role. Climb Hire is a national, fully distributed organization. 

POSITION OVERVIEW 

As an Adjunct IT Support Course Instructor, you will play a pivotal role in supporting the delivery of the Information Technology course. You’ll help shape the careers of our Climbers by imparting valuable knowledge, skills, and insights to help them thrive as entry-level tech support specialists, IT Technicians, Help Desk Analyst, and Information Technology Specialist. 

The ideal candidate is an experienced practitioner in your field with deep subject matter expertise. You’re also a highly skilled facilitator with a genuine excitement for fostering positive and inclusive learning environments.

RESPONSIBILITIES

Course Delivery (90%)

• Internalize and personalize program curriculum. 
• Deliver engaging and interactive virtual evening courses tailored to our adult learners' diverse needs and backgrounds.
• Create a positive and inclusive cohort environment that promotes active participation, collaboration, and mutual respect among Climbers.
• Provide individualized support through 1:1 check-ins and officer hours to Climbers as needed, addressing questions, concerns, and learning challenges to facilitate understanding and skill development.
• Regularly assess Climbers’ progress and provide constructive feedback. Utilize various assessment methods to measure understanding and skill development.
• Collaborate with staff to enhance the overall course and address the holistic needs of our learners.
• Stay abreast of industry trends, emerging technologies, and best practices to ensure the content delivered is current and relevant.

Administrative (10%)

• Attend internal meetings with the program staff to discuss curriculum updates, and student progress and collaborate on improvement initiatives.
• Maintain program records in alignment with data systems and processes. 

QUALIFICATIONS 

• Must Haves 
• 3-5+ years of significant professional experience in the field, bringing practical insights and industry expertise to the course.
• CompTIA A+ Certification
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Ability to recognize potential areas of concern and subsequently address, resolve and/or mitigate problems or issues.
• Excellent active listening skills, including advanced critical thinking and analytical skills.
• Strong interpersonal and communication skills
• A growth mindset
• Desire to work directly with underserved populations; outstanding ability to understand and empathize with people of diverse backgrounds
• Access to a reliable internet connection and a personal computer with the necessary hardware requirements to deliver virtual courses effectively. 
• Nice to Haves 
• Demonstrated experience as an educator or training facilitator.
• Experience working with populations from historically disenfranchised communities.
• Experience with Salesforce or other CRM platforms
• Proficient with online collaboration tools such as  Google Workspace (Google Sheets, docs, etc), Zoom, and Slack.  
• Commitment to lifelong learning and ongoing personal and professional development
• Able to work collectively and independently while delivering pertinent feedback to colleagues and direct manager
• Prior experience in workforce development, edTech, or equivalent training programs
• Able to communicate effectively with peers and direct managers to improve processes and procedures
• Project management experience 

Other Logistics

• Location: Remote
• Salary: $30/hr
• Hours & Schedule:  10-12 hours per week 
• Course Times:   Monday, Tuesday, Thursday, 5-8 PST 
• Cohort Length: May 6th to Oct 24th  
• Climb Hire is interested in hiring one IT Instructor for our second cohort of the 2024 calendar year. The cohort will begin in the middle of May, with training and preparation starting at the end of April. Climb Hire has rolling cohorts throughout the year. Interested applicants should send a resume to careers@climbhire.co. 

DIVERSITY, EQUITY, AND INCLUSION

Climb Hire provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

Must possess exceptional proficiency in reading, writing, communicating, and teaching in English, demonstrating the ability to clearly articulate complex concepts and instructions, and engage with diverse audiences.