Development Associate

Worcester County Food Bank (WCFB) believes that food insecurity is a solvable problem, that healthy food is foundational to quality of life and a fundamental right of all people. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community.

As the leading food security organization in Worcester County, WCFB coordinates the collection and distribution of quality donations of fresh, frozen, and non-perishable food to people in all 60 communities of Worcester County through a network of food pantries and community meal programs, trains Partner Agencies in food safety, and advocates for programs that increase access to healthy food and policy solutions that address the root causes of food insecurity. WCFB is deemed to provide essential services to the community in times of emergencies.

Job Summary

The Development Associate works closely with members of the Communications and Development Team and is responsible for entering detailed donor data, processing acknowledgment letters, and performing a variety of other donor database and customer service tasks, as needed. This is a full-time, non-exempt (hourly) position reporting to the Chief Operating Officer.

This position is designated essential to WCFB’s operations.

Responsibilities

• Enter and update donations in DonorPerfect while adhering to documented processes and exercising extreme detail orientation. This includes donations of cash or checks received by mail, cash or checks received from visitors to WCFB, EFT deposits, monthly donations, credit card donations over the phone or received through the mail, direct mail data from the bank, and all online donations

• Process donation batch reports with specific attention to details that should be noted in record keeping and acknowledge donations timely and accurately

• Process donor thank you letters with specific attention to details that need to be included in the thank you, for example how the funds were raised or if they were made in honor of someone

• Process acknowledgment of tribute and memorial gifts, as needed, to those recognized by the donor

• Prepare (fold, stuff, seal, and post) donor thank you letters promptly

• Create and present gift reports regularly to supervisor and Development team

• Provide excellent customer service to donors and visitors through email, phone, and mail, as well as in person, as needed

• Update donor information in Donor Perfect, as needed

• Perform all tasks in a timely and efficient manner, with excellent attention to detail and with the goal of maintaining the integrity and confidentiality of donor information stored in the database

• Perform other tasks as assigned by supervisor.

Qualifications

• Commitment to WCFB’s mission to end hunger.

• Experience in a development, data-entry or bookkeeping type position preferred but not required.

• Experience working with a database strongly preferred. Experience with DonorPerfect a plus.

• Strong organizational skills and attention to detail. Ability to perform tasks with precision.

• Proven ability to learn quickly and apply what one learns.

• Strong interpersonal and communication skills; ability to work collaboratively as part of a team as well as individually.

• Bilingual a plus.

• Proficiency in Microsoft Word and Excel; basic Internet skills.

• Exercises good judgment and safeguards donor confidentiality and, with co-workers, establishes and adheres to clear and consistent boundaries.

• Commitment to excellent customer service.

• Positive, can-do attitude.

Pay Scale:

$21.00 - $24.00 per hour

Status: Non-exempt

Benefits

include paid time off, health and dental insurance, life, short-term and

long-term disability insurance, health savings account, and 403(b) retirement

savings plan with an employer match.

How to Apply:   A formal cover letter is required for consideration.  E-mail cover letter and resume to: jobs@foodbank.org (subject line: “Development Associate”)

WCFB is an Equal Employment Opportunity (EEO) employer and welcomes all qualified

applicants. Applicants will receive fair and impartial consideration without

regard to race, sex, color, national origin, age, disability, veteran status,

genetic data, religion, or other legally protected status.

We strongly

encourage people of color, women, LGBTQ + individuals, people with disabilities, and people with

lived experience of food insecurity and poverty to apply.