Database and Donor Care Associate (FT, Hybrid)

USA for UNFPA, established in 1998 and headquartered in New York City, is the US national committee for UNFPA, the United Nations Sexual and Reproductive Health Agency. We work to achieve three transformative results: zero unmet need for family planning, zero preventable maternal deaths, and zero incidents of violence toward women and girls, including harmful practices like child marriage and female genital mutilation.

• TITLE: Database and Donor Care Associate
• REPORTS TO: Database Manager
• LOCATION: Hybrid, Northeast (New York City metro area, preferred)
• EMPLOYMENT TYPE: Full-Time
• SALARY RANGE: $50,000 – $60,000 (commensurate with experience)

POSITION SUMMARY

The Associate will be part of the Fundraising Support Team assisting in four core areas – 1) data and reporting, 2) gift processing and entry, 3) donor care; and 4) general administrative support. The day-to-day activities, include maintaining and updating integrated systems; supporting data integrity and reporting requests; and overseeing key aspects of our donor care program.

This is a multi-faceted role and is a great opportunity for someone who thrives on data, processes, donor care and team collaboration. This individual has solid experience in data management and analytics; strong communication (verbal & written), project management with attention to detail, and is excited to learn more about non-profit fundraising.

KEY AREAS OF RESPONSIBILITIES

Data and Reporting

• Assist the Database Manager in maintaining data hygiene and integrity of donor records (including biographical information, address verification, gifts, fund/campaign coding, etc.).
• Collaborate in the development and implementation of data entry protocols to ensure consistency and reliability across systems
• Conduct regular audits of data entry processes to identify and rectify duplicate records, discrepancies, and errors
• Support the integration between Raiser’s Edge and other systems, with a focus on troubleshooting and resolving data issues
• Generate reports from Raiser’s Edge as required to support fundraising teams
• Work collaboratively with the USA for UNFPA team to optimize system performance and functionality
• Supervise accurate and timely gift entry into the Raiser’s Edge database
• Support monthly gift reconciliation, as required

Donor Care

• Act as the initial point of contact for donor and prospect inquiries by promptly, courteously, and efficiently answering, screening, and forwarding calls from the main telephone line
• Manage two donor care email inboxes, ensuring timely coordination with fundraising teams and response
• Assist in developing and coordinating acknowledgment letters and annual tax receipts, welcome packages including maintaining automated processes for efficiency

Administrative Support

• Provide backup support for the Database Manager role
• Assist the Senior Operations Manager with the Board, meetings, including logistics and materials, and vendor management
• Support the Database Manager and Senior Operations Manager in special projects or other tasks, as needed.

EXPERIENCE & QUALIFICATIONS

• Bachelor’s Degree in relevant field; and one or more years of related professional experience
• Strong analytical skills and enjoys working with data
• Proficiency in data analysis tools and techniques, such as Microsoft Excel, or other business software.
• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and provide support to staff members.
• Experience with Raiser’s Edge or other similar fundraising database in a nonprofit organization a plus.
• Strong affinity with UNFPA’s mission and commitment to global reproductive health and rights.

BENEFITS

Full-time employees are eligible for a comprehensive benefits package including but not limited to medical, dental, and vision coverage with 100% of premiums covered for employees; a 401(k) plan with employer contribution and match; 4 weeks of accrued vacation time, upfront sick leave, up to 4 personal days based on start date, generous parental leave policy, paid holidays and more.

HYBRID WORK AT USA FOR UNFPA

We are a small team that offers a dynamic, collaborative work culture. We have embraced a hybrid style that allows staffers to take advantage of improved work-life balance and flexible scheduling. We prefer that staff reside in the Northeast so we can easily facilitate in-person training, meetings, and retreats at our NYC office.

Eligible candidates must submit a cover letter and resume to jobs@usaforunfpa.org with the subject line “Database and Donor Care Associate” by May 31, 2024.

USA for UNFPA is an Equal Opportunity Employer. Members of historically underrepresented groups are strongly encouraged to apply.

We are unable to offer visa sponsorship at this time. Please clearly indicate your current state of residence on your resume.