Kiva Volunteer Team Leader

Do you have experience building relationships remotely? Would you like to use your skills to facilitate lending in over 80 countries around the world? Apply to become a Kiva Volunteer Team Leader! 

Kiva’s Review and Translation Program is made up of 400+ volunteers who support Kiva's mission by editing, translating, and providing a thorough policy review of borrower loan profiles before they are published to Kiva.org.

As a Kiva Volunteer Team Leader, you will lead a team of up to 35 volunteers. You will motivate and support your team to encourage their consistent loan review, ensuring a steady flow of loans from the field to the Kiva website. You will also maintain the efficiency of Kiva's processes by fostering connections between the volunteer community and Kiva headquarters. 

This role will require you to craft weekly updates and develop creative approaches to strengthen your team's engagement. You will maintain regular email contact with team members to answer their basic questions, provide guidance, and solve problems. If necessary, you will direct volunteers to use Kiva's loan review resources or escalate any questions related to policy or technical issues to Kiva staff. You will also help to shape the future of the Review and Translation Program at Kiva by exchanging ideas with other Team Leaders and Kiva staff during regularly scheduled conference calls. Your input will be valuable in helping the program develop, document, and share best practices for future Team Leaders. 

As mentioned above, we are seeking applicants to lead a team of up to 35 volunteer translators/editors. Please note that this is an unpaid, remote volunteer position.

Successful candidates must be:

• Proficient and comfortable with written English
• Able to commit to 4-6 hours per week for 13 months 
• Able to attend 2-3 conference calls annually with fellow Team Leaders and/or Kiva staff 
• Organized and able to keep up with deadlines 
• Self-motivated and comfortable working remotely 
• Able to regularly check and respond to emails 
• Able to provide feedback and instructions over email
• Able to work collaboratively and establish targets for themselves and their team
• Able to communicate and build working relationships with colleagues they've never met
• Comfortable with internet, email, and basic office applications such as word processing and spreadsheets

Location of the role: Anywhere, but can join conference calls where differing timezones are prioritized

Experience/skills in at least one of the following is preferred: 

• Managing volunteers
• Working with or managing geographically distributed teams
• Spanish, Russian, French, or Portuguese translation (not required, but a plus)

Requirements:

• Must be at least 18 years of age to apply.
• Must have access to a computer, as the online platform that Kiva volunteers use is not mobile or tablet-friendly. 
• Must be willing to sign a volunteer agreement that covers protecting the privacy of Kiva borrowers, as well as a standard media release.
• Must be willing to work remotely. 

Successful applicants must complete a combined language assessment and policy review exercise. Afterward, applicants may be invited to an interview process. Successful completion of the test and interview process leads to official training for the role beginning in late July/August 2024. 

To learn more and apply, please visit our site.

Please apply by May 31 and send any questions to reviewteam@kiva.org.