Volunteer Technology Advisor

Location: Remote | Full-Time | Entry-Level Welcome

Who We Are Looking For

You’re a natural connector. You listen with care, communicate thoughtfully, and ask insightful questions.. Maybe your background isn’t traditional “sales,” but you’ve convinced people to join your project, led an event from idea to reality, or turned a cold outreach into a real relationship. You’re driven, curious, and looking for a meaningful role where you can help others every day.

You’re energized by mission-driven work. You find motivation in helping others and building long-term value, not just hitting hard sales targets. You want to use your communication skills for something that matters—and you're ready to learn, grow, and help us build stronger communities through technology.

If you’re seeking a way into tech that centers service, equity, and authentic connection—this could be the job for you.

Who We Are

We're Galaxy Digital—proudly founded in Asheville, North Carolina, where many of our team still live and work. Today, we're fully remote with teammates across the country, united by a shared commitment to supporting communities through technology. We're a growing SaaS company that is passionate about providing solutions for nonprofits and organizations focused on volunteering. Our goal is to build strong local communities and help organizations make a positive impact through volunteerism!

Our Get Connected Volunteer Management Software is the top choice for volunteer management in the U.S and Canada, serving thousands of nonprofits and millions of volunteers. We're committed to promoting diversity, equity, and inclusion, and strive to create a welcoming environment where talented individuals can thrive and grow.

We believe in the potential of every individual and encourage you to apply for a position with us, even if you don't meet every criteria listed. We value diverse perspectives and aim to create a supportive workplace where everyone can flourish.

At Galaxy Digital, we believe in finding a balance between hard work and having fun. Our workplace culture supports enthusiasm, wellness, and a sense of joy in what we do. Join us on this exciting journey as we work towards creating a better world through technology!

Responsibilities

• Respond promptly and thoughtfully to inbound leads from nonprofits and mission-driven partners.
• Build rapport quickly—ask great questions and listen actively to uncover needs.
• Share how our platform can solve real-world challenges, without a hard sales pitch.
• Collaborate with Product Specialists to ensure warm, helpful handoffs.
• Maintain a clean, organized pipeline using HubSpot CRM.
• Share insights with Sales, Marketing, and Product teams.
• Keep yourself accountable to thoughtful outreach and follow-up practices.
• Represent Galaxy Digital with empathy, professionalism, and warmth.
• Help every prospective customer feel heard and supported—even if we’re not the right fit.

Qualities of a Successful Candidate

• Views sales as service and trust-building, not persuasion.
• Learns quickly, welcomes feedback, and enjoys creative problem-solving.
• Communicates with clarity, curiosity, and strategic thinking.
• Stays organized with follow-ups and manages time effectively.
• Can navigate phone-based conversations and adjust strategies when needed.
• Finds purpose in supporting nonprofits and mission-driven organizations.
• Is excited to build a long-term career in social impact, tech, or nonprofit support.

You Might Not Love This Job If You:

• Prefer rigid scripts, high-pressure quotas, or fast-paced, numbers-first sales.
• Don’t enjoy phone-based conversations or building rapport with new people.
• Aren’t energized by mission-driven work or values-led outreach.
• See discovery calls as check-the-box tasks rather than opportunities for meaningful connection.

Qualifications We’re Excited About

• Experience in customer service, sales, hospitality, community organizing, or project management.
• Comfort with CRM tools like HubSpot, or a strong willingness to learn.
• Experience communicating with nonprofits or mission-driven orgs is a plus.
• We value initiative—whether you’ve led an event, launched a project, or created something of your own.
• Interest in growing a career in social impact tech or nonprofit support.

Salary & Benefits

• Base Salary: $45,000–$55,000 annually, depending on experience and qualifications.
• Bonus: Generous monthly performance-based bonus plan.
• On-Target Earnings (OTE): Total compensation in Year 1 is expected to reach approximately $65,000 when base and typical bonuses are combined.

Our benefits package includes:

• Medical, Dental & Vision Insurance after 90 days of employment
• 401(k) after 90 days of employment
• Unlimited vacation after 90 days of employment and 9 paid holidays
• Paid maternity and paternity leave
• Remote work environment

Our Hiring Process

• This position will remain open until filled; online applications will be reviewed weekly. For this position, we are hiring 1 person to fulfill all duties listed.
• Selected candidates will be emailed by our Director of People Operations to schedule initial screenings, which may include providing a sample of your work and experience.
• The initial interview will be a virtual meeting with members of the SDR team and the Director of People Operations.
• Those selected to move on to the second round of virtual interviews will meet other team members, including the Director of Marketing.
• Based on the competitiveness of the hiring process, a third virtual interview may be scheduled with our CEO or other company stakeholders.

Start Date: July 2025