Congregational Engagement Administrator

Position Purpose

The Church of the Larger Fellowship is a 3500-member Unitarian Universalist congregation that does not have a building. Our ministry, geared toward folks who cannot attend a brick and mortar for whatever reason, is provided either on line or by mail. About half of our members are incarcerated. And the other half are what we call “free world” members. This position is focused on supporting the free world ministry, which is not done when folks come to a building, but rather via all the ways we can connect online.

We are seeking a staff member who wants to help our small staff better connect with our free world members and friends. Someone who wants to answer member email to help each individual member, and at the same time, since we cannot know 1500 members individually, help us imagine and implement systems using the data we have available to notice our members actions, and reach out to them. This staff member would also help us administer the systems that support our work.

Position Start Date January 18, 2027

Location Remote position. Locations open in the United States

Hours and schedule

30 hrs/wk preferred, minimum 25 hr/wk

Because our staff is in several different time zones, our workday is not a typical 9-5 anywhere. Collaborative work most typically happens between noon and 5pm ET (9am-2pm PT). We will work with you to figure out a schedule with flexibility.

There are some monthly or bi-weekly team meetings during our prime collaborative hours. Worship on Sunday is 7:45-9pm ET and on Monday 12:45-2pm ET, though attendance every week is not required. Expectation is availability for occasional events on evenings (ET) and weekends.

Core Competencies

• People oriented: Enjoys working with people in a friendly and supportive manner via multiple modes of communication
• Organizational Skills: Ability to manage multiple projects simultaneously, prioritize strategic objectives, and develop organizational policies/systems/framework to facilitate our work
• Assessment, Critical Analysis and Problem-solving: Ability to comfortably and quickly assess what is needed. Strong analytical and problem-solving skills.
• Technology Forward: Understanding of membership databases and strong technology skills for use of CLF’s technology tools (Google Workspace, Slack, Zoom, Planning Center, Wordpress)
• Innovation and Creativity: Ability to imagine and wonder new solutions
• Team Collaboration: Capacity to work collaboratively with a team and align efforts towards common goals.
• Adaptability: Flexibility in adapting to changing landscapes in a dynamic environment.
• Values Commitment: Uphold the values of the Church of the Larger Fellowship and Unitarian Universalism that ground us in our work toward collective liberation, including anti-racism, anti-oppression, and multiculturalism.

Essential Functions

Administration/Organization

• Design and maintain CLF workspace and tools to enable staff and volunteers to do their role with ease and successfully.
• Manage software licensing/license renewal.
• Schedule programs/zoom rooms
• Assist staff in researching and setting up systems or tools to help with the work of CLF

Free-world member support

• Primary point of contact for folks reaching out to CLF via the Contact Us form, main email, main phone, CLF Community Network
  • Maintain friendly and warm presence
  • Respond to members when know response
  • Alert staff members when can’t answer and/or notice that a member needs support
• Support congregation members in using CLF systems (CLF Church Center, CLF Community Network) either via email, phone or in a zoom session
• Provide support for free-world members engaging in worship on Zoom as a member of our chat host and Worship Monday teams.
• Provide ongoing support for volunteers in the use of CLF systems (Google Drive, Zoom, etc)
• Update member database with contact information
• Maintain presence in CLF Community Network

Free-world member and friend engagement/connection

• Design systems that can use the CLF database to identify points on the member/friend journey that are suited to invite them into deeper engagement with CLF via programs, volunteer service, leadership (eg invite engaged non-member into membership, new member into engagement, lapsed member, engaged member who stops being engaged, etc.)
• With assistance of data service specialist, use database to identify members/non-members at that point in journey
• Work with communications manager to develop and send communication

Qualifications

Skills/Knowledge

• Customer Relationship Management (CRM) systems, with workflow and querying experience a plus
• Google Workspace
• Customer support and technical problem solving
• Listening skills, interpersonal skills, warmth, and compassion (pastoral presence)
• Set appropriate boundaries and not take conflict personally
• Organizational skills and project management
• Set priorities, self-motivated, follow through
• Work both independently and collaboratively
• Affirm and understand Unitarian Universalist and Church of the Larger Fellowship values

Physical Requirements

• Ability to use a computer
• Access to stable high-speed internet

Experience

• 2+ years experience in one or more positions with administrator and community care responsibility. Looking for demonstrated experience for both responsibilities (does not need to have happened at the same time).
• Using a Customer Relationship Management (CRM)
• Collaborating successfully with colleagues
• Developing and implementing solutions
• Google Workspace
• Project management
• Values-driven decision making

Education

• There are no minimum educational requirements for this position.

Healthcare, 401k, Paid Time Off

Healthcare, 401k, Paid Time Off