Director of Operations

Job Title: Director of Operations

Location: Richmond CA (hybrid position, requires in-person availability)

Hours: 20 hours per week (Part-time, .5 FTE)

Reports To: Executive Director

Supported By: Director of Workforce Operations

Organization Overview

SOS Richmond empowers our unhoused neighbors on their journey to health, housing, income, and personal goals. We believe that trusted relationships and warm support make transformative life changes possible.

We deliver our mission through a unique peer-to-peer model, directly hiring unhoused individuals to provide dignified, holistic services to their peers in encampments and curbside communities. This approach builds trust and meets people with familial care and dignity. Our workforce is 85% currently or recently unhoused, serving in roles from frontline providers to team leaders and administrators. Our core services include peer-run basic needs including mobile showers and laundry, workforce development, and wellness hubs, with our newest initiative, The Warm Hand Wellness Center, serving as a pioneering pathway from "Tent to Home." The success of The Warm Hand is rooted in its convening role, uniting more than 20 integral partners to deliver coordinated care centered on peer relationships.

Position Overview

The Director of Operations is a key leadership role responsible for building the internal infrastructure that allows SOS Richmond’s mission to thrive. This position will oversee the day-to-day operational activities, ensuring the organization runs efficiently, effectively, and in compliance with nonprofit standards. The ideal candidate will be a strategic thinker with substantial experience in nonprofit operations, capable of creating systems for administration, technology, human resources, and compliance. By optimizing workflows and building organizational capacity, the Director of Operations will directly enable our frontline teams to focus on delivering transformative, peer-to-peer support.

Key Responsibilities

Strategic Leadership & Organizational Development

• Contribute to organizational strategy, vision setting, and goal development.
• Support the Executive Director and other directors in outward-facing initiatives, partnership cultivation, and stakeholder engagement.
• Facilitate strategic planning for short, mid, and long-term organizational growth.

Operational Management & Process Improvement

• Develop and manage operational systems to ensure seamless service delivery and organizational efficiency.
• Review and improve workflows and internal communications across teams.
• Design and implement systems for project management (e.g., Asana), meeting facilitation, and digital file management (e.g., Google Drive).
• Ensure quality documentation of key roles, processes, and organizational knowledge.

Human Resources & Compliance

• In collaboration with the Director Team, help draft and implement organization-wide HR policies, including performance reviews and staffing.
• Support the professional development and cross-training of administrative staff to ensure redundancy for critical functions.
• Ensure all operations comply with local, state, and federal regulations and organizational policies.

Fund Development & Financial Oversight

• Support the organization’s financial sustainability by assisting with grant writing, donor cultivation, and funding opportunity research.
• Co-facilitate monthly fund development strategy meetings with the Executive Director.
• Assist in budget development and monitor expenditures to support sound financial planning.

Technology & Data Management

• Oversee the use and training for key technology platforms, including the CRM and project management software.
• Develop systems for data collection to better demonstrate programmatic impact and support reporting.

Qualifications

• A deep passion for the mission of SOS Richmond and a commitment to empowering unhoused individuals.
• 5+ years of proven experience in nonprofit operations management or a related leadership role.
• Strong analytical, problem-solving, and process improvement skills.
• Experience in HR policy development, budget management, and grant writing support.
• Excellent verbal and written communication skills, with the ability to engage diverse stakeholders.
• High proficiency with technology and digital file management systems (Google Workspace, Asana, CRM platforms).
• A bachelor’s degree in Business Administration, Nonprofit Management, Public Administration, or a related field is preferred, but equivalent professional experience will be strongly considered.

Working Conditions

This is primarily a remote position. However, the Director of Operations is expected to attend in-person meetings at SOS Richmond’s main site and key community events as a representative of the organization. Occasional evening or weekend work may be required to accommodate program needs or events.

Application Process

Interested candidates should submit a resume and cover letter detailing their relevant experience and passion for our mission.

SOS Richmond is an equal opportunity employer. We actively embody diversity within our organization to represent our mission and the community we serve. Individuals with lived experience are strongly encouraged to apply.

Must speak English fluently. Bilingual or multilingual is a plus.