Manager of Development Operations

Classification: Full-Time Regular, Exempt

Reports to: Director of Member Programs and Operations

Department: Development

Location: New York, New York / Remote Hybrid (at least 3 days/week in the 2ST offices)

About Second Stage Theater

At Second Stage, we create and champion plays and musicals solely from living American writers. On our mainstage Broadway theater, the Hayes, and in our Off-Broadway theaters over the past 46 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to living American writers, Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

Position Overview

Second Stage Theater is seeking a Manager of Development Operations to steward member data, ensuring its accuracy, accessibility, and security. The Manager of Development Operations is responsible for maintaining and managing the integrity of our donor data, ensuring it is accurate, up-to-date, and accessible for effective fundraising and donor engagement. 

Essential Duties & Responsibilities

This role involves data entry, system maintenance, report generation, and supporting fundraising efforts through data analysis and segmentation. The Manager of Development Operations will report to the Director of Member Programs and Operations and will work to safeguard member information and adhere to data privacy policies. 

Key Responsibilities:

• Maintaining and updating member records, ensuring data accuracy and completeness. 
• Gift and data entry, importing data from various sources, and ensuring data consistency. 
• Generating acknowledgement letters in a timely and consistent manner
• Overseeing the member database in Tessitura, ensuring data hygiene for optimal performance. 
• Generating reports, dashboards, and data extracts to support fundraising and member engagement activities. 
• Implementing and maintaining data security protocols to protect sensitive member information. 
• Assisting with member communications, acknowledgements, and stewardship activities. 
• Developing and implementing data management policies and procedures to ensure data quality and compliance. 
• Working closely with IT and finance teams to support their data needs. 
• Performs other duties to support the Development department/function, as assigned

Knowledge, Skills, & Qualifications:

• At least 2 years of relevant work experience, or equivalent combination of education and experience
• Database Management Expertise: Proficiency in using donor management software, Tessitura or similar CRM.
• Data Analysis and Reporting: Ability to analyze data, generate reports, and extract meaningful insights. 
• Data Entry and Accuracy: Strong attention to detail and ability to maintain accurate and up-to-date records. 
• Communication and Interpersonal Skills: Ability to communicate effectively with various stakeholders and provide training and support. 
• Problem-Solving and Analytical Skills: Ability to troubleshoot database issues and identify solutions. 
• Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines. 
• Commitment to Equity, Diversity, & Inclusion; thrives in a diverse working environment

Work Environment

Time will be spent in an office with quiet to moderate noise level and occasionally in the theatre with often loud and amplified noises. The office environment requires using the computer, phone, and other routine office equipment. Majority of the work will be performed inside at room temperature.

Physical Requirements

Position requires long periods of sitting. While sitting in the office, employee is required to use hands, wrists, and fingers for keyboard and other office equipment. The employee may often use stairs throughout the day and walk throughout the theatres.

Background Check

Second Stage Theater is committed to providing a safe and secure environment for its employees, audiences, and other members of our community. In order to promote a safe environment and safeguard assets, Second Stage will conduct background screenings on final candidates after a conditional offer of employment has been made.

Hours of Work

Second Stage’s working hours are 10 AM to 6 PM. Hours may also include nights and weekends, as assigned.

Benefits

Second Stage offers a full benefits package including vacation, medical, dental, and vision insurance, Flexible Spending Accounts, 401(k) retirement plan with employer match, life insurance and short and long-term disability coverage upon eligibility.

EOE Statement

Second Stage is dedicated to building an equitable and inclusive working environment that reflects a diversity of backgrounds and experiences. Individuals from populations underrepresented in the theater field are encouraged to apply.

Second Stage is an Equal Opportunity Employer. All positions at Second Stage are filled without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, alienage, citizenship or immigration status, disability, pregnancy, genetic information, military or veteran status, marital or civil partnership/union status, familial status, caregiver status, domestic violence, sexual violence or stalking victim status, sexual and reproductive health decisions, arrest or conviction record to the extent required by applicable law, unemployment status, credit history, height or weight, or any other protected characteristic as established by applicable law.

For more information about Second Stage, visit www.2st.com.