Account Manager, Workforce 1, Bronx

Account Manager (Workforce One Center Bronx)

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re passionate about working with employers looking for talent, challenging the status quo, love removing barriers to employment for others, believe in the power and potential of people, we want to hear from you!

We’re on the hunt for our next Account Manager for the Workforce One Careers Center in the Bronx. This is a critical role on the team focused on working with community employers to fill jobs through the center. As someone focused on relationships, this individual will know how to hustle and lead with speed, personality and sales acumen. The Account Manager will also keep the focus on the mission, understanding that they are here to find jobs for thousands of job seekers in our community.

The Awesome Things You’ll Do

• Engage new employers to identify and fill vacant positions 
• Develop a repository of job orders, engaging new and existing businesses throughout the borough
• Solicit feedback from employers on hiring needs 
• Facilitate employer feedback via surveys, check ins and employer networks to ensure the needs of employers and industry are met 
• Coordinate closely with Career Navigators to ensure clients are effectively assessed and employer matching is effective 
• Ensures at all job seekers receive excellent customer service 
• Track all intake, assessment, referral and relevant data in funder and internal systems 
• Utilize labor market research and employer member organizations to drive and cultivate new business
• Work closely with interdisciplinary team to drive marketing materials that reflect employer needs and recruit viable job seekers 
• Attend offsite events and training as needed 

Our Must Haves

• B.A. or B.S. degree preferred along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services. 
• Prior experience and demonstrated success in employer engagement and fulfilling job orders exceeding 10 placements 
• Demonstrated ability to engage in employers in sectors with high-demand and growth 
• Ability to utilize labor market information and employer network to drive and expand on portfolio of employers, weekly 
• An understanding of the special needs of an economically and socially disadvantaged population. 
• Superior oral and written communication skills 
• Proven ability to work with diverse populations 
• Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution 
• Highly effective problem-solving and follow up skills 
• Ability to focus deadlines and details 
• Excellent networking skills 
• Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality 

What We Offer

• Proposed hiring range of $48,000 to $53,000
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!