DONOR RELATIONS COORDINATOR, WBUR Development

The Donor Relations Coordinator supports the organization’s fundraising and membership goals by providing an engaging, comprehensive and exemplary donor experience through addressing inquiries, managing membership accounts, providing information on programs and events, and facilitating smooth communications between members, donors, and internal teams. They build relationships with WBUR donors and members by serving as a primary point of contact and responding with promptness, courtesy & knowledge, encouraging sustained and increased giving. The ideal candidate will be able to work both independently and as a collaborative member of the Membership team. They will be highly organized, a flexible and creative thinker, and attentive to detail. This role reports to the Donor Relations Manager.

Key Responsibilities:

40% Donor and Member Relations

Engage donors and members through:

• Responding promptly and professionally to donor and member inquiries.
• Informing them about WBUR programs, events, and fundraising campaigns to build the relationship beyond their contribution.
• Resolve high volume of incoming requests by phone, mail, email, and web portal.
• Identify member account and communication challenges proactively and solve or escalate to Donor Relations Manager as needed.
• Assist with membership account management, including processing new memberships, renewals, cancellations, and donor questions or concerns about contributions and membership benefits.
• Collaborate with teams across WBUR to provide seamless donor experiences and services.

25% Database Management

• Regularly audit member and donor records to maintain accurate and up to date records and improve WBURs fiscal-planning ability.
• Utilize database reporting to assist the Donor Relations Manager in optimizing the donor experience and increase revenue.

20% Feedback Collection & Insights

• Monitor database issues and highlight recurring patterns to improve operations. Collaborate with team members to identify solutions.
• Gather and analyze donor feedback to identify trends, inform fundraising strategy, donor communication and membership program development. Provide recommendations when appropriate.
• Identify and propose customer service projects for the department’s part-time student team to the Donor Relations Manager and assist in training students and ensuring project completion.

15% Stewardship

• Support timely stewardship and assist in preparation and distribution of membership and donor communications including gift acknowledgement and thank-you letters, newsletters, and event invitations.
• Support thank-you post card process by pulling reports, completing mail merges, and ensuring fulfillment as required.
• Assist with coordinating member engagement activities and events.

Qualifications:

(1 – 3 years experience)

• A genuine passion for WBUR’s cause and mission.
• Previous member service and fundraising experience preferred.
• Strong verbal and written communication skills.
• Friendly, professional demeanor with a genuine interest in helping donors and members.
• Ability to manage multiple inquiries simultaneously and prioritize tasks effectively.
• Comfortable using database systems and basic office software.
• Detail-oriented with good organizational skills.
• Ability to work collaboratively within a team environment.

This position will require 3-5 days onsite in our Boston office and occasional evening and weekend hours. Required to work during the on-air fundraising campaign periods each year, sometimes outside of traditional hours, as well as at least two days during the December holiday period (from December 26th through December 31st.)

ABOUT WBUR & THE OPPORTUNITY

WBUR is Boston’s NPR and a public media leader, producing exceptional journalism on-air, online, on-demand, and in real life. Our mission is to produce high-quality journalism and enriching experiences that foster understanding, connection, and community for an expanding circle of people. WBUR is member-supported and licensed to Boston University.

WBUR is brimming with talent and ambition. Our colleagues work hard, strive for excellence, value truth, creativity, diverse perspectives, and open debate. Our culture is warm and welcoming — no matter what your role is — we work hard to ensure that everyone feels like they belong. On top of that people are both respectful and passionate about the work we do.

We’ve got exciting plans to keep innovating and building WBUR for the future. It’s a place to do meaningful work with interesting people and to learn and grow along the way.

We offer our employees both hybrid and in-office work arrangements. We also offer:

Health and Well Being Benefits including Gender Affirming Healthcare

Paid Time Off, Holidays & Intersession

Tuition Remission and Professional Development through Boston University