Technology Coordinator

LOVE146 VISION: The end of child trafficking and exploitation. Nothing less.

LOVE146 MISSION: Love146 journeys alongside children impacted by trafficking today and prevents the trafficking of children tomorrow.

REPORTS TO: Tech Manager

STATUS: FTE (40 hours weekly)

SALARY: $55,000 - $58,000 Annually

BENEFITS: Organizational culture committed to self care, work-life balance, flexibility, being both values- and trauma-informed. Working alongside other mission-driven people. Comprehensive medical coverage (Comprehensive medical coverage (employee contribution is 6% - 15% of monthly premium dependent on plan selection, or 15%-20% dependent on buy-up plan selection); twenty-five (25) paid vacation days annually; ten (10) paid sick days annually; paid holidays per Love146 schedule; Employee Assistance Program (EAP); month-long paid sabbatical after five (5) years continuous employment; employee-funded benefits: voluntary vision, voluntary dental, voluntary long-term disability, voluntary short-term disability, and a 403(b) retirement plan with an employer match up to 1% of gross salary. Employment with Love146 qualifies you for the Public Service Loan Forgiveness (PSLF) Program

LOCATION: Remote in the following states: NY, TN, KY, CT, MA; Hybrid (1-2 days/week in office if location is within driving distance of Charlotte or New Haven, CT office)

OVERVIEW: The Technology Coordinator plays a key role in maintaining the integrity, accessibility, and utility of the organization’s data. With a strong focus on data hygiene and support for data-informed decision making, this position ensures accurate entry, consistent management, and effective use of data across systems. In addition, the Coordinator provides day-to-day technical support to staff and helps maintain essential IT systems, combining a service-oriented mindset with technical know-how to keep the organization running smoothly.

JOB RESPONSIBILITIES

Technical Management & Troubleshooting

• Under the direction of the Tech Manager, respond promptly to staff IT support requests encompassing hardware, software, network, and account issues
• Set up and configure new employee workstations, including laptops, phones, and email accounts
• Collaborate with external IT vendors for advanced troubleshooting when necessary

Systems & Software Management

• Maintain and update user accounts across systems such as Google Workspace and Salesforce
• Organize file storage and maintain shared drives for optimal accessibility
• Conduct basic training sessions for staff on technology tools and reinforce security best practices

Data and Database Coordination

• Ensure accuracy and consistency in data entry across CRM, donor databases, and other platforms
• Support staff in following data entry standards, naming conventions, and formatting protocols to ensure data quality across systems
• Conduct regular database audits to identify inconsistencies, missing information, or duplicates
• Collaborate with program, development, and operations teams to ensure data is properly tagged, categorized, and segmented for reporting and outreach
• Implement data cleaning procedures, including deduplication, validation, and standardization
• Assist with merging, archiving, or removing outdated or duplicate records, maintaining data integrity and history
• Work with external IT providers or database administrators to resolve performance issues, ensure uptime, and maintain secure access
• Generate standard and ad hoc reports to support program evaluation, compliance tracking, fundraising efforts, and leadership decision-making
• Help ensure data is accessible to the right stakeholders while upholding privacy, security, and permission protocols
• Assist with basic data analysis, dashboards, and data visualizations to help staff understand trends, service gaps, and performance indicators
• Serve as a point of contact for staff questions related to database use, providing troubleshooting and guidance as needed

Compliance & Security

• Handle sensitive data securely and in accordance with organizational policies and legal requirements, including HIPAA compliance
• Assist in implementing data privacy measures, managing permission settings, and encryption protocols
• Ensure software and security updates are applied to computers and devices, including but not limited to regular data backups and remote device management
• Support cybersecurity initiatives by managing password protocols and providing phishing prevention training

QUALIFICATIONS & EXPERIENCE

• Associates or Bachelors Degree, or 2-3 years of professional experience in related technology field
• 2+ years of experience in IT support, help desk, or a related role
• Strong knowledge of MacOS, Google Workspace, and Microsoft
• Ability to troubleshoot common hardware and software issues
• Strong communication skills and ability to assist non-technical users
• Experience in a nonprofit or social services organization preferred
• Familiarity with case management or donor database systems (e.g., Salesforce, Apricot, Raiser’s Edge)
• Basic networking knowledge and experience with IT security best practices

KNOWLEDGE & SKILLS

• Familiarity with the Internet as a research resource
• Excellent communication skills, including verbal and written communication
• Up-to-date with the rapidly changing field of computer/digital technology
• Ability to receive a set of tasks from others and complete them in a timely manner
• Ability to take initiative, to set priorities, work independently, and manage multiple tasks
• Ability and willingness to adapt to a variety of duties and priorities
• Sense of humor

COMPETENCIES

• Problem-solving mindset and patience in assisting staff
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Commitment to the mission and values of the organization

Love146 is an Equal Employment Opportunity Employer