Care Management Coordinator

The Care Management Coordinator provides essential administrative and clinical support within the Care Management department, with responsibilities split between program operations support and direct service delivery to participants.

Responsibilities:

Administrative Support

• Provide administrative support to the Care Management department, including the Director and Assistant Directors.
• Enter units of services rendered into care management systems, quality-check the information provided by other department staff, and generate monthly and quarterly reports.
• Assist in client assignments to members of the Care Management team.
• Receive, track, and process departmental vendor invoices for financial reimbursement, and collaborate with the Finance Department to insure timely payments and quality control.
• Compile and submit funder/internal reports, including all pertinent documentation for quality assurance purposes.

Client Service Delivery

• Provide case management, information, referrals, and advocacy to SAGE clients and participants.
• Open cases, assess ongoing client needs, develop care plan strategies, conduct home visits, and accompany clients to scheduled appointments.
• Conduct department intakes and registrations, complete phone screenings, and assist with mental health surveys.
• Administer benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities.
• Collect and enter all client service unit data and client notes in databases thoroughly and in a timely manner in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements.
• Attend program events, organization meetings, funder trainings, and community outreach events.
• Perform other tasks and duties as assigned.

Preferred Qualifications:

• B.A. in social work or a related field, or sufficient professional experience in a similar role
• Demonstrated work experience in similar position involving equivalently complex data management, departmental compliance, and other pertinent administrative tasks
• Knowledge of electronic records systems and Salesforce strongly preferred
• Familiarity with LGBTQ+ communities
• Spanish fluency strongly preferred
• Strong written, proofreading and verbal communication skills
• Computer-literate, with fluency in MS Office Suite, with particular emphasis on Excel (must be at least an intermediate user)
• Self-starter with good organizational and time management skills
• Ability to work independently and as a member of a team
• Support for SAGE Mission and Core Values.